Nokia Suite


Answers to important questions about   Nokia Suite

  • Do I need to uninstall Nokia PC Suite before installing Nokia Suite?

No, you do not need to uninstall Nokia PC Suite to be able to install Nokia Suite. However, it is recommended that you do not have them both running simultaneously on your computer

Also, the Nokia Suite installer will disable PC Suite if it is running in the background. From there you can proceed in installing Nokia Suite on to your computer.


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  • How can I connect Nokia Symbian or Nokia S40 phone to my computer?

You need to have the Nokia Suite application installed on your PC.

To download and install Nokia Suite, visit your local Nokia website http://www.nokia.com/support

Once you have Nokia Suite installed on your computer, please do the following:

  1. Start Nokia Suite.
  2. Connect your phone to computer via USB cable or select Tools > Add new phone > Use bluetooth instead
  3. Follow the on-screen instructions.

 For more detailed information please watch the tutorial video from Nokia Care.


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  • What is Nokia Suite?

Nokia Suite is a free Windows application that connects your Nokia phone and computer, and helps you transfer content between the two. In the end, Nokia Suite will replace Nokia PC Suite and take over the most important features of Nokia Photos, Nokia Software Updater and Nokia Map Loader.
Latest Nokia suite has an integrated Nokia Music store in it where you can download, transfer and view the songs you have.

You can also watch the video from Nokia Care.


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  • I would like to connect my phone and computer with a USB cable, but the connection fails. What should I do?

To fix the problem, try the following solutions:

  • disconnect the USB cable and connect it again.
  • If you use a USB hub, try connecting the phone directly to the computer.
  • If you use a USB hub with an external power source, make sure that it has been switched on.
  • Check the USB cable for problems and replace if necessary.
  • If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
  • Disconnect the cable, restart the computer, and try again.
  • Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.


Also, if your connection suddenly stops working, you can try to repair it in the following way:


  • Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
  • Select Nokia Suite in the list of applications and click Change/Remove.
  • In the dialog that appears, choose Repair.Nokia Suite then checks that all the needed files are intact and repairs any errors that were found.

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  • If I delete photos or videos in Nokia Suite, do they still remain stored on my computer?

When you add photos and videos to the Nokia Suite library from a folder on your computer, the files are not duplicated on the computer. You can safely remove photos and videos from Nokia Suite without removing them from the computer. Nokia Suite doesn't move your photos or delete them unless you choose to do so.


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  • When I connect my phone and computer, which USB mode should I select on my phone?

If your phone asks you for the connection mode you want to use, select Nokia Suite (or PC Suite) on your phone. Check the User Guide of your phone for more detailed information on the USB modes available.


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  • How can I keep my purchased applications when updating the phone software?

This depends on the phone used. The latest Nokia phones are able to keep personal data in place - but there is an issue with older phones. It is highly recommended to take a backup before the firmware update.

If the applications were downloaded from Nokia Store you can easily redownload them by signing into Nokia Store website and accessing My Stuff.


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  • Can I sync Lotus Notes with my Nokia phone using Nokia Suite?

Unfortunately not. To keep information in sync between your Nokia phone and the Lotus Notes, it is recommended that you use a Nokia S60 phone (such as Nokia E72, E7-00, 701) with the Lotus Notes Traveler mobile application.


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  • What kind of applications can I install to my Nokia phone with Nokia Suite?

You can install the following types of applications on your phone with Nokia Suite:

• Sis
• Sisx
• Jar
• N-gage
• Widgets (wgz)
• Nokia Themes


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  • How many languages does Nokia Suite come in?

Nokia Suite comes in over 30 languages.

Supported languages:

 

Arabic (Saudi-Arabia)  Korean 
Hong Kong Chinese  Bahasa Malesia (Malay) 
Simplified Chinese  Norwegian 
Traditional Chinese  Polish 
Czech  Portuguese (European) 
Danish  Brazilian Portuguese 
Dutch  Romanian 
English  Russian 
American English  Slovak 
Finnish  Spanish (European) 
French (European)  Colombian Spanish (American Spanish) 
German  Swedish 
Hebrew  Filipino (Tagalog) 
Hindi  Thai 
Hungarian  Turkish 
Indonesian  Ukrainian 
Italian  Vietnamese 

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  • I tried to sync with Microsoft Office Outlook 2007, but syncing failed. What can I do?

Nokia Suite supports Microsoft Office Outlook 2007, but please install the following fix in your computer:
Microsoft Office Outlook 2007 (KB952142)

 


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  • Why can not I restore the entire backup file to my phone?

If you're restoring a backup to a phone model that's different from the one used to make the backup, it might not be possible to restore all of the content. Your options for restoring may be limited. You should also note that settings cannot be restored to different phone models. The same goes for some third-party applications that do not meet certain requirements.

In case your phone runs out of space during the restore, Nokia Suite saves the remaining contents of the backup file to your computer.


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  • How do I know Nokia Suite is running on my computer?

When Nokia Suite is active, the blue Nokia Suite icon is shown on your computer’s taskbar.


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  • Transferring content between my phone and computer can take very long via Bluetooth. Is there a way to make it faster?

When you transfer a large amount of content such as photos and music between your Nokia phone and your computer, it is recommended that you use a compatible USB cable to connect. The USB cable connection also saves you a lot of time when you update your phone software.


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  • Do I have to restart my phone after restoring a backup?

If you restore content to a phone of the same model, you need to restart the phone once restoring is complete. Some applications can not be seen on your phone, if the phone isn't restarted after restoring.


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  • Do I need to pair my phone and computer every time I create a connection between them?

To connect via Bluetooth, you need to pair your phone and the computer and set the connection as authorised. Pairing means that you allow the connection between the two Bluetooth devices so that you can transfer content between them. You only need to pair the devices once, before you create the connection for the first time.


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  • How can i connect my phone to Internet with Nokia suite?

You can use your mobile device to connect a computer to the Internet. To do this, you need to have your mobile device connected to the computer via a USB cable or via Bluetooth.

To create an internet connection for the first time, do the following:

  • You can find the latest available Nokia Suite from your local support site
  • In the Nokia Suite Home view, click Tools -> Options -> Connect to Internet
  • Depending on the device model you are using, the internet connection is created as follows:

The connection is created automatically or you need to select the operator to be used when creating an internet connection. From the list that shows the operators in your country, select your home operator (in other words the operator to whose network you have subscribed to). Then click OK.

Once you are connected to the internet, you can see detailed information about the connection in the left-hand area of Home. The following information is displayed:

  • Operator or access point in use.
  • Duration of the current internet connection.
  • Amount of data transferred during the current internet connection

Note:If you have a Nokia Suite view other than Home open, the device area indicates that you are connected to the internet.

Steps to connect your device and computer:
Connect your device to the computer by using a USB cable or Bluetooth wireless connection.If you are connecting via Bluetooth, Bluetooth modem drivers may need to be installed on your computer.

 Note: USB connection is much preferred  as USB is much stable.

Support software may also need to be installed on your mobile device. The support software is needed for keeping messages, contacts and bookmarks up to date on your device and computer. Accept the installation on your mobile device if the device asks for confirmation. The installation of Bluetooth modem drivers and support software depends on the device model you are using. If you cancel the installation or if the installation fails, it is later restarted automatically.

 

 


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  • Can I install games or applications to my Nokia phone with Nokia Suite?

Yes.You can install games and other applications to your phone  with Nokia Suite.

If you come across an application you would like to install on your device, double-click the application's installation file, or drag the file onto your device's image in the device area. Then click OK in the dialogue that opens. This will start the application installation.

If you are starting the application installation from the internet, click the download link of the application, and choose to open it with Nokia Suite in the dialogue that follows.

Check that the game or application is compatible with your phone model (typically the extension of the filename is .SIS, .SISX, .JAR. .N-GAGE or .WGZ, NTH (Series 40 devices only). If you are unsure whether or not your device is a Series 40 device, check the applicable device's technical specifications from your local support site.


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  • Why does my Nokia phone have a different language after a software update?

The software update  has  restored your phone to it’s original settings, including  the language. Check your language options  in your phone, for example (menu path varies between devices) via MenuSettings > Phone > General > Phone language.


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  • Nokia Suite hangs on sync, why?

If you have F-Secure Anti-Virus installed and the "advanced process monitoring" option of DeepGuard feature enabled, the contacts, calendar, tasks, notes, bookmarks sync may hang at 10% or 100%. A workaround is to turn off the advanced option and restart Nokia Suite.


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