Nokia Music

If you have forgotten your password please Go to Nokia Account web page https://account.nokia.com/acct/account/index.html
and click on "Forgot your password?".

Make sure that you are typing the correct (Registered) email address, mobile number or Nokia Account username
After a short while you will receive a link to reset your password.

In case you did not receive the e-mail, make sure that
your email inbox is not full i.e. you can receive emails normally from other parties.

In case you did not receive the link via SMS, make sure that
your phone number must be preceded by "+" sign and the country code.


If the issue still persists, try to perform the previous steps using a different Internet Browser, PC or the internet provider.

 

Ensure that the access point you are using is valid. Refer to the user guide of your specific mobile phone model for instructions on how to set up an access point. If your access point is valid, try to access the Nokia Music store later. If not, contact your network provider for the APN specific settings.

*Also try using a WLAN connection if a packet data connection is not available.

This is usually due to Internet Explorer settings. 

Open a browser window: Tools > Internet Options > Security Tab > Trusted Sites > Sites > Add http://music.nokia.com > Untick Require server verification (https:) for all sites in this zone > Close > Relaunch Nokia Music.

Contact Nokia Care regarding this issue. To find your local Nokia Care contact information browse to www.nokia.com/support and select Contact us.

Initially, restart Nokia Music Player by closing and reopening it. Then delete all files from Temporary internet files -folder, and try again. Your can empty the folder from Internet options:

1. Close Nokia Music Player
2. Open Control panel > (Network and Internet - in Category view of Windows Vista and 7) > Internet options and select General -tab
3. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
4. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)

Alternatively check that internet connection is working corrently and that firewall or antivirus application settings does not prevent downloads.

If the error persists, contact Nokia Care stating the following:

• Artisit name
• Album name
• Track name
• Error message given in the Download history section of the application i.e. Error 404 not found

You can reset your DRM -folder simply by renaming it. Before proceeding with the following, please note that one license count will be used when resetting your DRM folder. Proceed with this only if Nokia Music tracks cannot be played, and if there is an error message reporting a DRM related problem. To reset the DRM -folder on your PC, first close Nokia Music Player or Windows Media Player if running, and complete the following:

1. By default DRM -folder is hidden so, you need to make it visible:
- In My Computer (windows XP) or Computer (Windows Vista and 7) windows select Tools > Folder options (if cannot see Tools -menu, press Alt -key from your keyboard to get it visible).
- In the window that appears, select the View tab.
- Select Show hidden files and folders.
- Deselect Hide extensions for know file types.
- Deselect Hide protected operating system files.
- Select Apply to save the settings and then OK to close this window.

2. Locate your DRM folder. In Windows XP folder it is located at C:\Documents and Settings\All Users\DRM and in Windows Vista and 7 at C:\ProgramData\Microsoft\Windows\DRM
3. Rename the folder to DRMBACKUP (or something similar).*

Once you have done the folder reset you can change Folder options back to default/previous settings (step 1).

If the DRM protected tracks from Nokia Music Store are now played, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when first played.
If you are still receiving the error message, the DRM component can be manually installed from http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html (Use Internet Explorer for this link). Once upgraded, try to play your downloaded tracks again. Each track should then request a new license when you first played.
If this doesn't help either, contact Nokia Care and include the exact error message received.



*) Occasionally, attempting to rename this folder will cause an Access Denied error. If this occurs, do the following:
Reset the DRM security component by going to http://go.microsoft.com/FWLink?LinkID=34506 and Clicking upgrade to upgrade the DRM security component. If the Upgrade button is greyed out You may need to install the Active -X control by right clicking on the security banner at the top of the window and choosing Run Active X Control then clicking Run when the security window pops up.
Note: When you access this site through Internet Explorer on a Windows Vista and 7-based computer, you may receive a user account control popup message that requires that you enter the administrator password to continue.
If you are running Windows Vista or 7 x64 and the Upgrade button on the site listed earlier in this step appears dimmed, you will have to start Internet Explorer by using an account on the computer that has Administrative privileges in order to continue.

You can find the the terms and conditions and privacy policy for Nokia Services in your local language from http://www.nokia.com

Follow these instructions:

1. Go to music.nokia.com and select Download now.
2. Click Download for free to start downloading. 
3. Click Run to download and start the installation straight away. Click Save to save the file on your PC to allow installation at a later date. Installation will require doubleclicking on the file to run it. 
4. If  Windows Vista or 7 is in use, it may be required to right click on the installation file and choose Run as administrator.
5. Read and accept the license agreement to continue. Administrative rights on your PC are required to be able to complete the installation. 
6. Nokia Music Player requires two additional Windows components to be installed: .NET 3 and WMF (Windows Media Format) 11. If these are not currently installed then they will be installed automatically. Installation time may vary depending on the configuration of your computer. 
7. When the installation is complete start Nokia Music Player via the shortcut created on your desktop or by using the Windows start menu. 
8. When the application is used for the first time there is a prompt to configure the player. Most of configuration can be changed at a later stage by going to Menu > Edit > Options or by pressing F4.

If there are any problems installing the player then check that your PC meets the minimum system requirements, that  your user profile has administrator rights (if not contact your systems administrator), and that there is enough hard disk space on your PC. Once your player is installed you can view the help by selecting Menu > Help > Help or by pressing F1.

Some tracks may not be available when accessing the Nokia Music store from your mobile device. This is dependent on record label agreements. Tracks downloaded to a PC may be transferred to a compatible mobile device.

The activation PIN code in the Nokia Music Unlimited sales package can be used only once. If the PIN code is attempted to be used again, the message 'Sorry, this PIN has already been redeemed' will appear. To access the Nokia Music service, click on Sign in and enter the account details.

Check you junk email inbox as the temporary password email may have been forwarded there. Ensure that the nokia.com email addresses are set as safe addresses in your junk email filter. Make sure that this is done for all email accounts associated with your Nokia Music account. If there is uncertainty as to what email account is registered with your Nokia Music account, contact Nokia Care.

1. Launch the Nokia Music player application and log into your Nokia Music Unlimited account.
2. Click on My Music tab.
3. Choose the image of the device on the left to connect your device for transfer. Follow the prompts to correctly connect your device to your PC.
4. Once the device has been connected you can drag and drop songs from the My PC view onto the image of the device on the left and the track will automatically begin transfering.
   

These two errors are generic connectivity errors and could have many causes such as loss of connectivity to the internet, internet connection timing out due to high network traffic, internet connection interrupted due to a laptop entering sleep/hibernate mode etc...

Basic troubleshooting steps would include:

• Check that the internet connection is still working correctly by browsing to any website with web browser.
  
• Check that the Nokia Music site is still available for your country by opening the Nokia Music Player and being able to see and log into the home page.
• Check that there are no third party security programs blocking access to the Nokia Music Store. The best way is to disable the security software, as a test, to see if the message disappears and functionality is restored.

If the problem persists then it would indicate a high network load for the Nokia Music service. This can be solved by simply trying to download the desired track at a later time. 

Contact Nokia Care if this problem isn't resolved by any of the processes detailed above.

Updating your device software with the Nokia Software Updater can affect your licenses stored in the mobile device. If the Digital Rights Management (DRM) licensed music does not play after the software update, we recommend that to either download them again on your mobile device or on PC and then transfer them back to your mobile device using Nokia Music Player. It may also be necessary to format the memory card of the device.

To enable cookies, do the following:

1. Open the Control Panel in Microsoft Windows.
2. Go to Internet options.
3. Go to the Security tab
4. Set the Security level to Medium

If you are using Internet Explorer 7:

Click Tools > Internet options

Under Privacy tab you may choose to adjust the level from Accept All Cookies up to Medium

This issue may be cause by the license store becoming corrupted on your device. To resolve, format the memory card of your device. For information on how to do this, please see the user guide of your Nokia phone. Note that formatting the memory card on your phone will delete all data stored on the memory card. Before formatting, ensure that your personal data is backed up using Nokia Suite. It may also be necessary to re-install the software on your device with Nokia Suite / Software Updater.

Now the Digital Rights Management (DRM) licensed music can be transferred back to your mobile device using Nokia Music Player.

There are 2 possible reasons for tracks in Nokia Music store being grayed out (i.e. unavailable):

1) One or more tracks are grayed out in the track list of an album. This means that the track(s) are not available for single download, but can only be acquired by downloading the full album.

2) The full album, or the track is a one-track single, is grayed out. In this case there is an issue with the content, and the track/album should be reported. Please contact your local Nokia Care to report such issue.

You are able to view your download history whether by using Nokia Music Player application or Nokia Music Store web user interface.

Nokia Music Player:
To view the details using Nokia Music Player application:
1. Open the Nokia Music player application on your PC.
2. Select the Nokia Music tab and sign-in to your account.
3. Select Account > Download history.
All of your subscription and purchased downloads will be shown in their own sections(tabs).

In case you don't have the Nokia Music Player installed on your PC.

Nokia Music Store Web user interface:
1. On the computer, launch the web browser and go to http://music.ovi.com/global/en/pc/storeselector
2. Select the country and sign-in to your Nokia Music account.
3. Open the Music Account and click on Download History.
All of your subscription and purchased downloads will be shown in their own sections(tabs).