Nokia Music

Nokia Music Unlimited service downloads in a Windows Media DRM (Digital Rights Management) format and as such cannot be used as a ringtone. But, the music downloaded from the standard Nokia Music store however is in an unrestricted .mp3 format. So, if your phone is capable of using mp3's as a ringtone then it can use the Nokia Music downloads.

*Most current Nokia phones are capable of using mp3's as ringtones.

Please find below the FAQ’s regarding the change of the Nokia Music store to the new Ovi Music store.
 
GENERAL

Why is the Nokia Music store changing to the Ovi Music store?
This service needs to transition to the new Ovi Music service in order for the few features, such as MP3 tracks instead of DRM protected tracks, to be available.

Will there be another service to replace it?
Yes, the new Ovi Music store will open as a replacement to the current store and will have an array of new features and capabilities.

ACCOUNT

What happens to my unspent credit and OMU subscription when the store changes?
All customers that have purchased music will have their unspent credits and OMU subscription transferred to the new service. 

Would my unused Music Vouchers from Nokia Music Store still be valid in the new Ovi Music?
Yes, if it is in date then you should have no problems in still activating your voucher in the new service.

Will my login details change during this process?
Your log in details should not be affected and you should be able to access your account as usual in the new service. However if for some reason we are not able to use transfer your account with the same details, you will receive an email with clear instructions on what to do and how your details have been amended.

Here are the ways in which your login details might have been altered following the migration:
It might be that your username is already used in another Nokia Ovi service by another Nokia Account holder. In that case, if your username was ‘John’ then it could be changed to ‘Johnovi’ by having the word ‘ovi’ attached as an appendage to the original username. When you log in, your original account will be transferred across to the new service showing your credits and past downloads.
Usernames that are in from of an email address like ‘johnsmith@yahoo.com’ could be changed to ‘johnsmith’ or ‘johnsmithovi’ to be able to be migrated to the new service. Any characters which are not a-z, like ‘RenéSmith’ would be changed to ‘ReneSmith’ in order to migrate.
As a precaution we have heightened security, so if your password is not working please follow the online instructions on the login page. You will then receive an email with a link to reset your password.

Can I still access my music I purchased from the old store?
In most cases you will be able to continue to play your music you purchased from the old service. However if this music is lost or deleted you will not be able to reload it from your music vault if the music is not in the new Ovi Music store. 

What if I can’t find the track that I purchased from the old store in the new store?
Record labels can change and remove albums and artists with accordance to their own record label restrictions. We apologise for any inconvenience but unfortunately Nokia are obliged to follow the record labels requirements.

I do not wish to receive any more emails from you.
We are required to notify all customers of Nokia Music about the changes, regardless if they have opted in or out of email marketing. We will send out a few more notifications up until the date of change.

For contact information and further support please visit Ovi Music support pages (English).

Ensure that the access point you are using is valid. Refer to the user guide of your specific mobile phone model for instructions on how to set up an access point. If your access point is valid, try to access the Ovi Music store later. If not, contact your network provider for the APN specific settings.

*Also try using a WLAN connection if a packet data connection is not available.

You are in an area without coverage from your mobile network provider for Packet Data Services (3G, GPRS). Access to the service will resume once connection to a data service is restored or connecting via WLAN if available on the phone.

This is usually due to Internet Explorer settings. 

Open a browser window: Tools > Internet Options > Security Tab > Trusted Sites > Sites > Add http://music.nokia.com > Untick Require server verification (https:) for all sites in this zone > Close > Relaunch Nokia Music.

During busy periods, payments may occasionally fail. In order to resolve this clear offline content from Internet options in your PC and try again.

To clear offline content:
1. Open Control panel > Internet options and select General -tab
2. In Windows XP select Temporary Internet files > Settings > Views files. In Windows Vista and 7 select Browsing history > Settings > Views files
3. Delete all files from the Temporary Internet files -folder (all offline content will be deleted)

Music content purchased and downloaded from Ovi Music is in MP3 format. As such, there is no restriction on transfers or burning MP3 music from the PC/Phone to any other format*. It is strongly recommended to backup the original tracks before copying them to other libraries.

*OMU (Ovi Music Unlimited) subscription content is in WM DRM format.

Yes. It is possible to have more then one Nokia Music Unlimited subscription on the same PC, but only one subscription per device and account.

At least 128 MB of free memory on the Nokia device is required (built-in memory or memory card) to transfer music to the device successfully. If using a memory card, check that the memory card is inserted and has free space on it. Please, also check that music folder with the enough memory (mass memory / memory card) is set.

To view the details, select Account > Download history from the Ovi player application. All of your subscription and purchased downloads will be shown in their own sections(tabs).

1. Go to Browser settings and locate the Java settings.
2. First disable it, and then re-enable it.
3. Reboot the device, and try again.

If the problem still occurs, disable Java setting completely and then try again.

Make sure your device is allowed to access Nokia Music Store and download music over the air.

If your device is compatible, there may be a problem connecting to the network. Try using a different access point or Wireless LAN (WLAN) connection if available. To change your access point open the Nokia Music ( or Music Store) application on your device and go to Options > Advanced options > Change connection. Also ensure that cookies are enabled on your device.

If your device is not compatible, you can access Nokia Music Store on a compatible PC and then transfer music to your mobile device.

For an up-to-date list of the supported devices, please visit: http://music.ovi.com/support, and select Compatibility and download > Compatible devices.

Once the track is in your download history on you Ovi Music account you should be able to re-download the track to your Mobile Device or PC from your Purchased downloads history without being charged for that track again.

You can do so by selecting the re-download option displayed next to the track in download history when you have logged in to your Ovi Music account.

1. Make sure that your PC is connected to Internet, as an internet connection is necessary to verify the license.
2. Make sure you are using your registered PC and registered Ovi Music Unlimited device. You can check your PC in Account > Music account > Registered devices. Your device should be the one your received in the sales pack. If you have received a replacement device because of repair, and your are seeing a message as "This is not your registered device", please contact Nokia Care with your Ovi Music username and IMEI (serial number) of your device.
3. Make sure that the time and date is correct on both your PC and you mobile device.
4. Make sure that the correct USB mode is used when connecting the phone to a PC. You will need to use the Media Transfer or Printing & Media mode.
5. Ensure that there is enough free memory space in your device.
6. If an error message related to software updates or memory cards is received, one option is to try formatting the phone's memory card/mass memory. However that means that all content on your memory card/mass memory will be lost, so make sure to do a back up.

 Also, whenever any content is downloaded via PC using Ovi Player, the user must play the content* first on the local PC before it can be transferred to the registered device.  This is due to a component needing to be updated within the DRM of the content.
*In the case of albums being downloaded, only the first track needs to be played in order to acquire the relevant component in order to transfer the album.

Download speed may be affected by the following factors :

• Network speed. Try using a wireless Local Area Network (WLAN) connection when downloading to your mobile device, or download to your PC and transfer the tracks to your mobile device using Ovi Suite/Ovi player application.
• The type of Memory Card/Mass Memory you are using. It is recommended that you use the Memory Card/Mass Memory that was delivered with your device.

It could be that your Ovi Music Unlimited subscription has ended and sign on is attempted on a new phone.

For up to two years after your subscription has ended, the opportunity to change either your registered PC or Nokia mobile device once every three months becomes available. Downloading new content from Ovi Music Store will cease, but transfer of your Ovi Music Unlimited tracks between your registered PC and the registered phone device using Ovi player will continue to be allowed.

*After a new handset is registered the previous phone will not be able to play Ovi Music Unlimited tracks.

Your Ovi Music Unlimited subscription allows a change in the registered PC every three months. If your account is logged into using a different PC and your registered PC has not been changed in the last three months, there is the opportunity to make this PC your registered PC. If Yes is selected, new music as well as your already downloaded music will be available via your Ovi Music Unlimited account to download to your newly registered PC. If your registered PC is changed, it will no longer be possible to play your Ovi Music Unlimited tracks on your previously registered PC.

For up to two years after your subscription has ended, it will be possible to change either your registered PC or Nokia mobile device once every three months. It will not be possible to download any new tracks from the Ovi Music Unlimited service. Tracks previously downloaded through your Ovi Music Unlimited account can be redownloaded and transfered between your registered PC and your registered mobile device using Ovi player.