Nokia Messaging – for S40 devices


FAQs – Nokia Messaging for e-mail for S40

Nokia Messaging for e-mail basics
  1. How do I access Nokia Messaging for e-mail?
  2. How does it affect my e-mail experience on the PC?
  3. Can I use more than one e-mail account?

Using Nokia Messaging for e-mail
  1. How do I start using Nokia Messaging for e-mail?
  2. How do I get new e-mail notifications?
  3. I am using Nokia Messaging; how do I know when I have a new e-mail?
  4. Can I view, send, or forward attachments using Nokia Messaging for e-mail?
  5. Are e-mails that I delete from my device really deleted from my folders?
  6. How do I add e-mail addresses to my contacts?
  7. Are there spam filters?
  8. How do I use signatures?
  9. Can I organise my e-mails into folders?
  10. Do all e-mail accounts work in the same way?
  11. Why is my Inbox always empty?
  12. How can I access an e-mail provider that is not listed?


Nokia Messaging for e-mail basics

1. How do I access Nokia Messaging for e-mail?

On most devices, select Menu > Messaging > Mail. If Nokia Messaging for e-mail is not immediately accessible from the main menu of your device, try searching for it (consult your device user guide for more information).

2. How does it affect my e-mail experience on the PC?

You can log into your e-mail account on your device and on a PC simultaneously. When you delete, read, or move e-mails using e-mail on your device, the changes will be reflected when you sign in on your PC.

3. Can I use more than one e-mail account?

Yes. From the starting screen where the accounts are listed, select Add Account. Once you have signed in successfully, the account is added to your list.

You can check the option to save your password in the Sign In screen to avoid having to enter your password each time you want to use your e-mail account.

You can use up to 10 e-mail accounts, but you must sign out from the account you are currently using to sign in to another account.

Using Nokia Messaging for e-mail

1. How do I start using Nokia Messaging for e-mail?

Open the e-mail application on your device. Select your e-mail community. Enter your user name and password. Select Sign In. You should now see your Inbox folder.

2. How do I get new e-mail notifications?

With Nokia Messaging, you can receive a notification each time you get a new e-mail (this is also known as “push e-mail”). Your device comes with the standard e-mail application. If you are interested in receiving new e-mail notifications, contact your service provider.

3. I am using Nokia Messaging; how do I know when I have a new e-mail?

Nokia Messaging notifies you of new messages within a couple of minutes of them being received. To deactivate message notifications, select Options > E-mail Alerts, and clear the Alert me for new e-mail box.

4. Can I view, send, or forward attachments using Nokia Messaging for e-mail?

A paperclip icon next to an e-mail message indicates that the message has an attachment. There are 2 types of attachments: supported and unsupported. Supported attachments can be viewed and saved locally on the device. Unsupported attachments cannot be viewed on the device, but they can be forwarded.

5. Are e-mails that I delete from my device really deleted from my folders?

Yes. Deleting an e-mail on your device is the same as deleting it on your PC; typically, the deleted message is moved to the Trash/Deleted folder.

6. How do I add e-mail addresses to my contacts?

E-mail addresses that you have recently used when sending e-mails or receiving them are stored by Nokia Messaging for e-mail. You can also save addresses to your device contacts list.

To insert an e-mail address in the address fields, select Insert Address and add an address from the Sent, Inbox, or Phone list.

7. Are there spam filters?

Nokia Messaging for e-mail delivers the contents of your e-mail accounts exactly as they are on your PC. If you have activated spam filters when using e-mail on your PC, they remain active on your device.

8. How do I use signatures?

To set a signature that appears at the bottom of your new e-mail messages, select Options > Signature. Once set, the signature will automatically appear at the bottom of all new e-mails you send.

9. Can I organise my e-mails into folders?

Yes, you can organise your e-mails into folders as you would on your PC. To do this, select Options > Move, mark all the messages you would like to move, and then select a folder to move them to.

10. Do all e-mail accounts work in the same way?

No. If you are using a POP or IMAP account, depending on the service and your settings, the service may have some limitations. For example:

  1. When you delete an e-mail, it may be deleted permanently.
  2. The read and unread status of e-mails on your mobile device may not be synchronised with the status of the e-mails on your web account.
  3. You may not be able to move e-mails to different folders.
  4. Not all your folders may be visible from your mobile device account.

11. Why is my Inbox always empty?

This problem can occur if you are using an ISP e-mail account (POP or IMAP). With some of these accounts, when you download an e-mail it is deleted from the server and no longer available for download.

If you are signed in on your PC and have set up your account so that e-mails get downloaded automatically, the e-mails are downloaded to your PC and deleted from the e-mail server; they are therefore no longer available for download on your mobile device.

To solve this issue, modify your PC settings so that a copy of your e-mails is kept on the e-mail server. You can also sign out of your account on your PC when you are not using it.

12. How can I access an e-mail provider that is not listed?

To access another email provider, do the following:

  1. From the Select an email service menu, select Other.
  2. Enter your email address and password.
  3. Select Sign In.

This section describes the possible alternatives once you select Sign In:

Alternative 1:
The sign in is successful: The sign in is successful, and the Inbox folder is displayed.

Alternative 2:
The user has entered an invalid email address or password: The wireless service provider configurations were found - the domain matches a pre-configured provider - but the email address or password is incorrect.
Solution: Correct the email address or password and try again.

Alternative 3:
A user name is required: A user name is required. This happens when an ISP requires an additional user name for authentication.
Solution: Enter a user name.

Alternative 4:
Multiple servers are found: Multiple servers are found, so a list of servers is displayed. This happens when an ISP supports the service through regional servers.
Solution: Select the appropriate server.

Alternative 5:
The email provider configuration is not found: The email provider configuration is not found, so more information is required. In this case, a full form is displayed; enter the appropriate information for the email provider servers. When entering information, do the following:

  1. Enter your user name as the email address.
  2. Select the account type, POP3 or IMAP.
  3. Enter the incoming server name.
  4. Use the default port provided by the application, unless another one is specified by the service provider’s configuration.
  5. Select a security scheme: None, SSL, or TLS.
  6. Enter the outgoing server name.
  7. Use the default port provided by the application, unless another one is specified by the service provider’s configuration.
  8. Select a security scheme: None, SSL, or TLS.
  9. If the service provider supports SMTP authentication, select the Requires login check box. The outgoing server must use the same credentials as the incoming server.
  10. Select Sign In.

5a The sign in is successful, and the Inbox folder is displayed.
Even if the sign in is successful, the outgoing server may not have been found or may not support authentication. In this case a default server will be used to send email.

5b The sign in failed.
The email provider’s incoming server was found but the email address, password, or user name is incorrect.

5c The email provider is not found.
The incoming server configuration is incorrect. The name, the port, or the security scheme is incorrect, or the service provider is not reachable. The service may not be supported. The provider may have blocked access to their email server from outside their network.

5d The sign in is successful, but you cannot send emails.
The most probable cause for this problem is that the user selected SMTP Authentication; the outgoing server can connect and authenticate you, but it does not support relay.
Solution: Delete the account from the Mail application, and recreate it without SMTP Authentication.



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