S60 Nokia Messaging for instant messaging

Frequently Asked Questions

Launching the application
Privacy and security Using the application

Launching the application

1. How do I access Nokia Messaging for instant messaging?

You may find Nokia Messaging for instant messaging already installed under Menu > Messaging > Chat or Menu > Installations > Chat.

On some devices, you can choose to download and install Nokia Messaging for instant messaging by selecting Setup Chat on the home screen.

Other devices, you can choose to download Nokia Messaging for instant messaging from the Ovi Store.

2. Do I need to register somewhere before I can use Nokia Messaging for instant messaging?

When you open the application for the first time, you are required to enter your user name or e-mail address and password you typically use to access your internet IM community.

If you do not already have a registered IM identity with a community, you can get one online, using either your PC or your mobile device browser. Close the application, and return once you have registered for the community.

Do I need to remember my user name or e-mail address and password?

Once you enter your user name or e-mail address, you can choose to store it for subsequent sessions by selecting Save password during setup.

Both by saving your password and enabling the auto sign-in feature, you can ensure that the application opens without a formal sign-in process every time you open the application.

If you select Options > Sign Out instead of Exit in the IM Home view, you are required to sign in again. However, the last user name or e-mail address you provided is displayed by default. If you selected to save your password, you are able to ign in with a single keypress.

3. How can I stop the application from signing in automatically?

Sign out of the application (select Options > Sign Out).

The next time you sign in, clear the check box beside the auto sign-in option on the Sign In view.

If the option exists, also clear the check box beside the auto-start option.

4. How do I sign in with a different user name or e-mail address?

To chat using another IM identity, you need to sign out. Select Options > Sign Out. Confirm whether you want to terminate your session and end all active conversations. The Sign In view is displayed, and you can enter another user name or e-mail address and password.

5. Why can't I access all my IM communities?

Access to some communities is limited to Nokia Messaging customers. For details about Nokia Messaging, contact your wireless service provider.


6. How do I use IM with a different community?

When you use IM, you are not restricted to only one community; you can sign into many communities at the same time.

To sign in to another community, select Home and the community you want to sign in to.

7. I am signed in to more than one community; how do I switch between them?

Once you have made your community selections, you can move from one community to another. The left and right arrows next to the IM community header indicate that you can use your left and right scroll keys to move to another community.

8. How can I be sure my device is running the latest software?

To check the current version of the software, in the Sign In view, select Options > About.

Privacy and security

1. How can I help protect my privacy?

Nokia Messaging for instant messaging protects your details at all times, from your encrypted password to the content of your IM contacts list and IM conversations.

You must also authorise requests to be added to the IM contacts list of other users. Only when you do this does the contact get access to your presence information. You can block people from communicating with you and from seeing when you’re online.

Some communities offer tips on protecting your privacy. For more information, consult your community’s website.

2. Who can see my availability status and contact information?

Anyone in your IM contacts list can see when you’re online and some of your contact information, unless you block them or are signed in as invisible.

3. Can other users see my mobile device number?

Presence information does not list your mobile device phone number.

4. Can a contact I removed from my list still send me messages?

Contacts removed from your IM contacts list can still send you messages. If you no longer want to receive messages or let them see your availability, you should block that contact.

The best way to prevent someone from communicating with you is to block, rather than remove, the person from your list.

5. I no longer want to send or receive messages from a particular contact. What should I do?

If you no longer want to send or receive messages from a contact, block that person. Blocked contacts no longer see when you’re available and vice versa. They see you as unavailable or offline at all times.

6. How can I keep people I don’t know from sending me messages?

The best way to protect your privacy is to limit the number of contacts who have access to your presence information. Add to your IM contacts list only those people you want to communicate with. Also, give only people you trust your user name or e-mail address (depending on the community you use), as anyone with this information can send you an instant message.

Using the application

1. What happens if I choose not to accept an invitation?

If you decline an invitation, the user is not added to your IM contacts list and is blocked from communicating with you. The user can neither send you messages nor view your presence information.

Blocked contacts do not know they have been blocked; you appear offline or unavailable to them.

2. What happens if a user I added to my IM contacts list declines my invitation?

If a user to whom you sent an invitation declines your request, the user continues to appear offline or unavailable in your IM contacts list.

3. When I add friends to my list, am I automatically added to theirs?

Not necessarily. When you add a new contact, the contact appears offline or unavailable in your IM contacts list and an invitation is automatically sent to that contact.

Only when the invitation is accepted, do you see the contact in your contact’s list. This authorisation process protects your contact’s privacy and yours too, as only authorised users are granted access to presence information.

When your invitation is accepted, you are added to your friend’s IM contacts list and you start to receive their presence information. By adding a contact, you implicitly grant that contact authorisation to see when your availability, if your contact accepts your invitation. If your friend does not accept your invitation, you are not added to your friend’s IM contacts list, and your friend continues to remain offline or unavailable in yours.

4. Will a phone call disturb my IM conversations and incoming messages?

No. In most cases, incoming calls neither end IM conversations or disturb them. Once the call is finished, you can return to the conversation. Similarly, outgoing calls, text messages, and instant messages should not disturb incoming instant messages.

You cannot actively send instant messages while the call is in progress.

5. If I lose the signal, will my messages and conversations be lost?

No. Should you lose connectivity, your instant messages and conversations remain undisturbed.

6. How am I notified of new messages when the application is in the background?

Depending on your device and Nokia Messaging for instant messaging application settings, you are notified of new messages by an audible alert, the vibration of your device, or a notification.

7. If I set my phone to silent, will I still hear a sound when I receive new messages?

The application respects your mobile device’s audio settings. If your device is in the silent profile, the application will also use the silent profile.

8. If I change my status to unavailable or offline, will I continue to receive new messages?

If you change your status to unavailable or offline, your contacts see you as unavailable or offline.

9. Can I send a message to someone who is not in my Nokia Messaging for instant messaging contacts list?

You are not restricted to sending instant messages to contacts that appear in your IM contacts list. You can send a message to anyone who is using the same IM community and for who you have a valid user name or e-mail address.

10. I received an error message telling me to free up memory. What do I do?

Stored data, such as saved conversations, images and other media, is subject to storage limitations. You need to increase the available memory on your mobile device.

To increase the available memory, you can do the following:

  • Delete previously saved conversations.
  • Close other open conversations without saving.
  • Move files and data to an external storage (PC, memory cards, for example).
  • Delete other files stored on your device.

11. Can I call a contact directly from an IM conversation?

Depending on your device, you may be able to start a voice call with a contact directly from the application. You must have a phone number for that contact stored in your mobile device contacts list to use this feature.

Find out more about Nokia Messaging for instant messaging at messaging.nokia.com

Find out if your device supports Nokia Messaging

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Useful links

Useful links

Quick guide for instant

messaging

Learn how to start using Nokia Messaging for instant messaging on your Nokia S60 device.Read more

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