Mail for Exchange

Error messages

Error messages

Solutions to some common error messages.

Invalid user name or password. Correct the username and/or password in the Credentials screen of your profile.

Unsupported software in Exchange server. Contact your Microsoft Exchange server system administrator to upgrade the version of Mail for Exchange on the      Exchange server.

Error in communication. Try again later.

Unable to synchronise with server. Try again later.

Mail for Exchange client is busy. Try again later.

Error in Exchange server. Try again later.

Exchange server is not responding. Try again later.

System error. Try again later.

Invalid host address. Correct the Exchange server information in the Connection tab of your profile.

Operation not possible in offline mode. Switch your device to online mode and try again.

Server does not support secure connection. Change the Secure Connection setting on the Connection tab of your profile to No.

Exchange server user account is full. Free up space in your account on the server (you can usually do this by deleting e-mail messages).

Synchronisation cancelled by user. You have interrupted a synchronisation. Start the synchronisation again later.

Mandatory server policy failed, access refused. Contact your Microsoft Exchange server system administrator.

Account disabled, access refused. Contact your Microsoft Exchange server system administrator.

Unable to implement mandatory server policy, access refused. Contact your Microsoft Exchange server system administrator.

Account disabled by server administrator, access refused. Contact your Microsoft Exchange server system administrator.

No profile exists. Create a profile.

Automatic sync requires you to store username and password. Edit the Credentials tab of your profile to include your username and password.

Unsupported device. Your device is not supported by the version of Mail for Exchange currently on your mobile device.

Disk full. Unable to process sync request. Contact your Microsoft Exchange server system administrator.