FAQ

If you forget or lose the lock code or security code, try first the default lock code 12345. If it is not accepted, contact the nearest Nokia Care point to unlock your device. To find nearest location to you, go to your local Nokia website, and navigate to Support > Contact us.

It’s easy – just use your phone’s software update application or Nokia Suite to download the update. The whole process should take less than ten minutes, depending on the speed of your connection. You can use:

• a Wi-Fi network that your phone is connected to

• your phone’s cellular data connection

• your PC’s internet connection, using Nokia Suite

If you use your phone’s cellular data connection to update the software, you may have to pay data charges. It’s usually faster and cheaper to use a Wi-Fi network or your PC’s internet connection. The update packages from Nokia are free of charge.

Update via your phone:

For most devices, select Menu > Settings > Phone > Phone updates or  Menu > Applications > (Tools >) SW Update. If you don't find the software update application from these menu locations, check the correct one from the user guide.

Update via PC:

1. Install Nokia Suite to your PC from your local Nokia website.
2. Connect your phone to the PC via an USB cable.
3. Start Nokia Suite, and select Tools > Software updates.
4. Select the updates you want to download, and select Install.

Use the following guidelines to increase your battery life time:

• Turn Bluetooth off when you do not need it.
• Specify that your Nokia phone does not scan, or scans less often, for available Wireless LAN (WLAN) networks in the backround when you do not need WLAN connections (to turn off scanning, disable Show WLAN availability in Wireless LAN settings). 
• If you have set Packet data connection to When available in connection settings, and there is no packet data coverage (GPRS), your Nokia phone periodically tries to establish a packet data connection. To prolong the operating time of your Nokia phone, select Packet data connection > When needed.
• The Maps application downloads new map information when you scroll to new areas on the map, which increases the demand on battery power. Prevent the automatic download of new maps.
• If the signal strength of the cellular network varies much in your area, your Nokia phone must scan for the available network repeatedly. This increases the demand on battery power.  If the Network mode is set to dual mode in the network settings, the Nokia phone searches for the UMTS network. To use only the GSM network, select Network mode > GSM. 
• The backlight of the display increases the demand on battery power. In the display settings, you can change the time-out after which the backlight is switched off, and adjust the light sensor that observes lighting conditions and adjusts the display brightness.
• Leaving applications running in the background increases the demand on battery power. Close the applications you are not using.
• Turn off vibrate function of your Nokia phone, using just the ring tone.
• Avoid using moving or animated pictures or videos for your Nokia phone's background.
• Turn off your Nokia phone whenever you do not plan to answer any calls, for example while you are sleeping.

• Make sure your phone is running the latest software. For downloads and assistance, go to your local Nokia website's support page.

If the battery loses the power fast even though there is no features consuming the power, the battery may be wearing out and you need to replace it with a new one. 

These kind of messages are displayed in the following situations:

• The SIM card may be out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
• The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
• You have recently changed your operator or mobile service provider. In this case, either your SIM card or your phone settings may have been configured for your previous operator and therefore reconfiguring is needed. It may also be that your phone is simlocked, so using a SIM card from a different operator or service provider is prohibited. Please contact your current operator or service provider for further assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider. Or alternately, contact your local Nokia Care Point for inspection. Nokia contact information can be found on http://www.nokia.com/support

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

Check the following:

• Check the signal strength that is indicated by the signal indicators at the left side of the Nokia phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases. If there is no network coverage at all, check if you have set your device to use 3G (UMTS) instead of the dual mode (enables 2G network access if 3G is not available).
• To increase your Nokia phone's signal strength, try moving your Nokia phone slightly, or move towards a window if you're calling from inside a building.
• Try your SIM card in another phone to make sure that it is not an issue in your phone.
• If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your network operator can provide you with more information on network coverage.
• If you believe that the problem may be with your Nokia phone instead of the network, contact your local Nokia Care point for inspection.

All Nokia phones are tested for heat tolerance in accordance with industry and government standards. All models meet industry standards before they are offered for sale. Only Nokia models that meet heat tolerance standards are on the market.

Many phones may seem warm to the user, like most battery-powered devices during excessive use. Higher level phones such as 3G phones, or phones operated in many modes at the same time, such as phone, internet and GSM, will seem warm to the user. Warming may also happen during charging or when listening to music for a longer time, for example. Certain phones only used in talk mode may also seem warm to the individual user.

However, the heat level on all Nokia models is within the safe range. The phone does not require repair since it is operating safely in the manner designed to operate.

How can I update my Lumia?

1. Install the Zune software (Windows) or Windows Phone 7 Connector (Mac OS) on your computer. You'll need this software to download the phone update.
2. Connect your phone to your computer, using the USB cable that came with your phone. Before starting the update, make sure your phone has enough battery power.
3. If the Zune software or Windows Phone 7 Connector for Mac doesn't start automatically when you connect your phone, start it manually.
4. In the Zune software, click Update Now (in Windows Phone 7 Connector for Mac, click Install Updates). Make sure you keep your phone connected to your computer until you see a notification that the update is complete.

How do I prepare for an update?

1. Before starting the update, make sure your phone has enough battery power.
   
2. Check that your phone is set to the correct date and time
3. Free up space on your computer, as you need enough space to download the software update, and to save a backup of your existing phone software, settings, and media files.
4. Watch the video (English) and learn how to update your Nokia Lumia Phone software.

Anything else I need to know?

In case there’s a problem, try the Windows Phone software update wizard. It provides step-by-step instructions to resolve the most common problems.

Your phone is backed up automatically, when you update your phone software on your primary computer. Should there be any problems later, you can restore your phone to its previous state.

You can transfer your contacts, calendar entries, to-dos, pictures, videos, music and office documents to your new phone. Some content, such as text and multimedia messages, or DRM protected music, you can back up on your computer, and some data you cannot transfer to your new phone.

These instructions may not apply to all phone models and manufacturers.

Contacts
You can transfer your contacts from your old phone easily using the Contacts Transfer app on your new phone. The Contacts Transfer is on the main applications menu on the Nokia Lumia devices.  If you don't have this feature, you can download it from Marketplace (just tap Marketplace on Start screen) .

For more information, watch the video (English) and learn how to copy contacts to your new Nokia Lumia phone.

If you have previously had a micro-SIM or micro-RUIM card, you can also copy your contacts from your card to your new phone.

Calendar
If your contacts and calendar are stored online as part of an online service, such as Google Account, Microsoft Exchange, set up that account on your phone and your contacts and calendar entries are imported automatically.

For more information, see the FAQ on how to transfer your contacts, calendar entries, and to-dos to your new phone.

Media files
The media files are transferred with Zune, a free PC app. To download and install the latest version on your PC, or to learn more about Zune, go to www.zune.net.

If you're using an Apple Mac, download Windows Phone 7 Connector for Mac from Mac App Store.

For more information, see FAQs on how to transfer your music, pictures, and videos to your new phone.

Office documents
Office documents can be transferred using Windows Live SkyDrive cloud storage. You need a Windows Live account.

If you don’t have a Windows Live account, you can create one at www.live.com, or using your phone. For more information, see the user guide of your phone.

Other content on your old phone
You can use the appropriate software to store your text and multimedia messages, notes, browser bookmarks, and DRM protected music and videos and their licenses on your computer.

You cannot transfer settings from your old phone to your new phone. For more information about configuring the settings in your new phone, see the user guide of your phone.

These instructions may not apply to all phone models and manufacturers.

Contacts from your old phone
If you only want to transfer your contacts, or if you use an Apple Mac, use the Contacts Transfer app on your new phone. Contacts Transfer is on the main applications menu on the Lumia devices.  If you don't have this feature, you can download it from Marketplace (just tap Marketplace on Start) .

To get more details regarding the Contacts Transfer read a separate article "From which phones can I transfer my contacts to my new Nokia with Windows Phone using the Contacts Transfer app?".

Watch the video (English) and learn how to copy contacts to your new Nokia Lumia phone.

If you have previously had a micro-SIM or micro-RUIM card, you can also copy your contacts from your card to your new phone. For more information on how to copy contacts to your SIM or RUIM card, see the user guide of your phone.

Contacts and calendar from an online service
If your contacts and calendar are stored online as part of an online service such as Google Account, Microsoft Exchange, or even Facebook or Twitter, set up that account on your phone and your contacts and calendar entries are imported automatically.

For more information on how to set up an account on your phone, see the user guide of your phone.

Contacts and calendar from your computer
If you want to transfer your calendar entries and to-dos as well as your contacts, you need to have all these:

• Windows Live account
• Microsoft Outlook on your computer
• Microsoft Office Outlook Hotmail Connector downloaded and installed on your computer

If you don’t already have a Windows Live account, you can create one at www.live.com, or using your phone. For more information, see the user guide of your phone.

To download and install Microsoft Office Outlook Hotmail Connector, search for it at www.microsoft.com/download, and follow the displayed instructions. You may need to restart your computer, and you may need to install additional software.

Depending on what you need to install, and how much data you are syncing, this may take a while.

Nokia Symbian and series 40 phones, Android, iPhone, Blackberry

1. Use a compatible USB data cable to connect your phone to your PC.
2. Use the appropriate sync software on your PC, such as Nokia Suite, HTC Sync, Samsung Kies, or iTunes to sync your contacts, calendar entries, and to-dos from your old phone to your computer, and set the sync software to sync the items to Outlook.
3. In Outlook, add the Windows Live account to your Outlook using Microsoft Office Outlook Hotmail Connector. You may need to manually configure the settings.
4. Sync the desired content from your Outlook to your Windows Live account. It may take a while before the content is available in your Windows Live account.
5. If you haven’t already added your Windows Live account to your new phone, to import the content to your new phone, on your phone, select Settings > email+accounts > add an account > Windows Live, and follow the displayed instructions.

For more detailed information, see the FAQs on how to sync your Outlook contacts and calendar to Windows Phone.

Windows Phone
Back up the contacts and calendar entries in your old phone to Windows Live, and import them to your new phone straight from the service.

You can use the Zune PC app to connect a computer to the Windows Phone using a USB cable or Wireless network.

With Zune app you can:

• Download media content such as music, videos, movies, podcasts, apps and games from Zune Marketplace to a computer.
• Sync media content between the computer and the phone. This includes the music, pictures, videos, movies and podcasts on your computer that you want to copy to your phone.
  
• Update your phone software and backup the content.
  
• Set up a wireless sync connection between your phone and Zune software to sync music, videos, pictures, and podcasts over a Wireless network.

To download and install Zune, or to learn more about Zune, go to www.zune.net.

When you have installed Zune, for the first sync the phone must be connected through a compatible USB data cable to your PC. On your computer, open Zune, and follow the displayed instructions. 

If you're using an Apple Mac, download Windows Phone 7 Connector for Mac from Mac App Store.