Nokia Music support

If you have joined the Comes With Music service, see also Nokia Music.

All major credit and debit cards are accepted. For a complete list, see Payment troubleshooting. Your card must be issued in the same country where your music store is located.

To add credit to your account, select My Account > Buy credit. Choose the amount of credit you want to buy. Select your payment method, and follow the instructions on the screen.

The expiry date of the credits is always specified during the payment process. For more information on how to apply for an extension, see Troubleshooting.

If you do not have any pre-paid credits, you can purchase any track or album directly with your credit card using instant purchase. You can save a payment method as the default one for instant purchases.

You can set a credit card as the default payment method for your instant purchases from Nokia Music Store. This card is automatically used for your purchases without you having to enter your payment details again during a purchase. You can also use the card to buy Unlimited Streaming subscriptions and credit for your account. You receive a receipt of all transactions by e-mail.

To set up a default payment method, select My Account > Account Details. Add a new payment method, or select an existing one, and click Set as default.

To stop using the selected card as the default payment method, select Remove as default. Note that if you remove a default payment method, such as a credit card, all subscriptions to Unlimited Streaming bought with that card end when the current period ends.

If you have joined the Comes With Music service, see Download and re-download tracks in Comes With Music.

Downloading music and other content may involve the transmission of large amounts of data through your service provider's network. Contact your service provider for information about data transmission charges.

To buy and download music:

1. Sign in to Nokia Music Store on your mobile device.
2. Select the track or album you want to buy, and select .
3. Select the instant purchase method or a pre-paid credit package to pay with.
4. Enter the payment details if you have not entered them earlier. Your payment details are saved by default. If you do not wish to save the details for later use, deselect "Save card details".
5. To confirm the purchase, select Continue. Your credit card is charged after the purchase is confirmed.
6. To download the track, select Download.
   To download an album to your mobile device, you must download each track on the album separately. You can only download a limited number of tracks at the same time. For more information, see Troubleshooting.
   You can download an album at once by accessing Nokia Music Store through your compatible PC.
   Your downloads are saved on the memory card or mass memory of your mobile device.
7. If you want to download the track later, select Continue shopping.

To download the track later to your device, select My Account > Music Vault > Download now. To download an album later, select My Account > Music Vault > Choose tracks > Download.

You can also re-download tracks on a compatible PC by signing in and selecting My Account > Music Vault.

Tip: You can also use a WLAN connection to download music from Nokia Music Store. To change your active connection to the internet, select Options > Advanced options > Change connection.

The downloaded tracks and their licences are saved on the memory card or mass memory (E:\) of your mobile device. The tracks are automatically added to your music collection. For instructions on playing the downloaded music, see Play downloaded music.

Note that if you format the E: drive, you lose your music tracks and their licences. For instructions on recovering lost tracks and licences, see Troubleshooting. You cannot subscribe to Unlimited Streaming for your mobile device. You can only stream music on a compatible PC.

For crediting your account, choose one of the pre-paid credit packages for downloading. You can also use the instant purchase option to buy music. See Purchase options.

For connection security issues and certificate management, see the user guide and in-device help of your mobile device.

All intellectual property and other rights in and to the tracks belong and are expressly reserved to third party licensors, such as the relevant record label or artist, author, composer or publisher. By purchasing any music from Nokia Music Store you will only be entitled to use the music bought in accordance with the permitted use as set out in the restrictions on use that apply to that particular piece of music as set out under "Rights" on the product pages of Nokia Music Store. Music that you purchased from other sources must be used in accordance with the terms of such purchase. You are responsible for your compliance with the applicable intellectual property and other rights in the music you use.

If you have joined the Comes With Music service, see Download and re-download tracks in Comes With Music.

To re-download the music that you have bought either on your PC or your mobile device:

1. Sign in to your Nokia Music Account.
2. Select My Account > Music Vault.
3. To download the track to your mobile device, click Download. To download the tracks on an album, select Choose tracks > Download.

When you play a re-downloaded track for the first time, you are prompted to obtain a licence from Nokia Music Store.

Tip: You can also use a WLAN connection when re-downloading music to your mobile device. To change your active connection to the intealrnet, select Options > Advanced options > Change connection.

You can also download the tracks again on a PC, and transfer them to your mobile device.

To redeem a gift voucher to Nokia Music Store:

1. Sign in (existing user) or join Nokia Music (new user). For more information on how to join, see Join Nokia Music.
2. Go to the Redeem PIN area on the home page of Nokia Music Store, and click Continue. You can also access the voucher redemption pages by clicking My Account > Buy credit.
3. Enter the PIN code on the voucher, and click Continue. To continue, you must accept the campaign-specific Terms of Use.
   When the PIN code has been redeemed, you can download the campaign product.

The PIN code can only be redeemed within the time period indicated on the gift voucher. After activation, the validity of the promotion is limited. The expiry date is always specified during the PIN code redemption. For more information, see the campaign-specific Terms of Use.

You can only redeem a PIN code once. If you have problems with your PIN code, see Troubleshooting.