Nokia Europe - Maps

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Dear customer,

To improve the quality of our products, we are dependent on the feedback we get from you. If you were not entirely satisfied with the navigation or the route Maps proposed, please let us know. On the basis of your feedback we can improve our routing. Nokia does not use the feedback to identify you personally

The required fields are marked with '*'

First, please let us know what kind of problem you were facing: *

I was not satisfied with the route proposed by Maps. Example: Maps guided you to a longer route; there's a much shorter way available.

I was not satisfied with the guidance, i.e. the route shown on the display was different from the voice commands given. Example: The route on the display was guiding you to go straight ahead, while the voice command given said "Turn left".

To reproduce your case, we need some general information from you:

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Device used: *

If you don't know your mobile phone model:

Switch off your phone and remove the battery.
The model is printed on the white label inside your phone.

Maps version: *

If you don't know your Maps version number:

Open Maps, go to Options > About
The version number is shown in the top line of the screen

Please enter start point of your route and click "Continue". Please enter the full address with street name, city name, Zip code or Post code and country.

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Your starting location:

Street: * (max 40 characters)
City: * (max 40 characters)

House Number: (max 5 digits) ZIP code: (max 8 digits)

Country: *

Please enter destination point of your route and click "Continue". Please enter the full address with street name, city name, Zip code or Post code and country.

The required fields are marked with '*'

Your destination:

Street: * (max 40 characters)
City: * (max 40 characters)

House Number: (max 5 digits) ZIP code: (max 8 digits)

Country: *

Next, please tell us at which point on your journey the guidance triggered by Maps was different from what you would expect:

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Street: * (max 40 characters) At corner of (optional information): (max 40 characters) City: * (max 40 characters) Country: *

What would have been a better route from your point of view? Please give us the details of the waypoint you would have preferred Maps to take:

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Street: * (max 40 characters) At corner of (optional information): (max 40 characters) City: * (max 40 characters) Country: *

What transport mode did you select for your route? *

(you can check the transport mode via Options > Tools > Settings > Route > Transport mode)

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Drive

Walk

I don't remember what transport mode I had chosen for this route.

What route settings had you set when this route was calculated? *

(you can check this information from Options > Settings > Routing > Route selection)

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Faster route

Shorter route

Optimised

I don't remember what transport mode I had chosen for this route.

Was this route the one originally proposed by Maps or has this been part of a re-calculated route? *

Re-calculated means, you left the route originally proposed by Maps and have taken a different route (e.g. because of traffic jam or other obstacles on the route):

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This was the originally calculated route.

This was a re-calculated route.

I don't know whether the route has been recalculated or not.

If there were any waypoints during your route which you were not satisfied with, please click "Continue" to fill in more details. If this was the only waypoint on your route where the routing was incorrect, please click "Submit" to submit the information entered in the form. If you want to change anything, click the "Back" button.

Let us know which command was given and which one you would have expected:

The required fields are marked with '*'

Given command: *
Expected command: *

If there were more waypoints during your route where you were not satisfied with the guidance, please click "Continue" to fill in more details. If this was the only waypoint on your route where the guidance was incorrect, please click "Submit" to submit the information. If you want to change anything, click on the "Back" button

Please tell us why this isn't the best route, and/or why the instructions were incorrect.

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Nokia Maps

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