FAQ

Answers to important questions about   Nokia products

  • How do I get support for Nokia monitors?

Support for Nokia monitors is handled by ViewSonic. They can be reached toll-free at 1-800-688-6688 or at their web site, www.viewsonic.com.


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  • What is text messaging (SMS) on my Nokia phone?
You can read, write, send, and save text and picture messages, postcards, and voice notes. All messages are organized into folders.

With the Short Message Service (SMS) you can send and receive text messages, and receive messages that can contain pictures (network service dependency).

Before you can send any text or SMS e-mail message, you must save your message center number.

To check SMS e-mail service availability and to subscribe to the service, contact your service provider.

Your device supports the sending of text messages beyond the character limit for a single message. Longer messages will be sent as a series of two or more messages. Your service provider may charge accordingly. Characters that use accents or other marks, and characters from some language options like Chinese, take up more space limiting the number of characters that can be sent in a single message.

An indicator at the top of the display shows the total number of characters left and the number of messages needed for sending. For example, 673/2 means that there are 673 characters left and that the message will be sent as a series of 2 messages.
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  • Does the Nokia PC Sync have different configurations for use with Lotus Notes?

Nokia PC Sync has different configurations for Lotus Notes versions. If Nokia PC Sync uses the wrong configuration, the Lotus Notes Calendar database will not be synchronised correctly. Select the correct PC Sync configuration according to the Lotus Notes version in use.


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  • How do I start music fill-up with Nokia Multimedia Transfer?

This feature has to be manually started by selecting Start Music Fill-up or Refresh Fill-up Music from the Nokia Multimedia Transfer menu. This is not an automatic setting because the memory fill-up may take an extended length of time, and you may not want it to occur every time you connect.


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  • What is High-Speed Downlink Packet Access (HSDPA)?

High-Speed Downlink Packet Access (HSDPA) is a mobile telephony protocol, a 3rd Generation (3G) technology, which provides a smooth evolutionary path for Universal Mobile Telecommunications System (UMTS) -based 3G networks allowing for higher data transfer speeds. Current HSDPA deployments support 1.8 MB or 3.6 MB for downloads. Further steps to 14.4 MB and beyond are planned for the near future.


Note: Though technology exist within the device, please check with your Cellular Service Provider for availability and pricing to use this feature.


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  • Is the update different if I take my Nokia phone to Nokia Care point?

No, this is the same update you would receive at a Nokia Care point, with the added advantage of convenience (as you can perform the update from any location with network coverage or Internet connection) and speed (as many new software releases are available in NSU before they are available in a Care point).


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  • My PC firewall application gives me a warning during the PC update using Nokia Software Updater. Is this normal?

Firewall applications vary, but if prompted you should allow the following processes:
• nsl_host_process.exe
• nsu_ui_client.exe


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  • I have installed a Bluetooth device driver on my PC, but I cannot see the Bluetooth device i

If your Bluetooth device is not selectable in the Manage Connections view, it is not visible in the System info either. To check Nokia PC Suite's detected Bluetooth drivers, open Nokia PC Suite and go to Help > About Nokia PC Suite > System info...

Follow the recommended installation order:
1) Install the Bluetooth driver
2) Install Nokia PC Suite

If the Bluetooth driver has been installed after Nokia PC Suite installation, try to uninstall Nokia PC Suite and Nokia PC Connectivity Solution (included in Nokia PC Suite 6.8 or newer). Then reinstall Nokia PC Suite.

 

Alternative keywords: BT, Widcomm, wireless, connection manager, Bluetooth stack


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  • Is it possible to restore the backup from an old (lost) phone to a new phone?

Yes, if you used Content Copier version 3 or newer. Content Copier version 3 creates two files while making a backup. It creates a backup file (phone model+date.nfb), which can be used when restoring phone contents to the same phone or to a phone of the same model. It also creates a contents transfer file (phone model+date.nfc), which can be used when transferring the phone's contents to another supported phone model. These files are saved to the following folder on your PC: %SystemDrive%\Documents and settings\%UserName%\Applications Data\Nokia\ContentCopier.

Content Copier automatically detects the correct file type for restoring or transferring the phone contents.


If you have backed up your phone with an older version of Nokia Content Copier, check if your new phone is supported with the older version of Nokia Content Copier.
- If yes, use the older version of Nokia Content Copier to restore the contents to the new phone.
- Otherwise you need to use a temporary phone for transferring the contents to the new phone.

The older version of Nokia Content Copier is available at: www.nokia.com/pcsuite > Download PC Suite > Yes, Help me out > Continue > Nokia 7200 > Continue > MS Windows 98SE or ME > Continue > (select the connection used) > Continue > (select the language) > Download.


If you still have your old phone, install the latest version of Nokia PC Suite, and back up your old phone with Content Copier (click Backup) and then restore the phone contents to your new phone.


Tip: You can use Nokia PC Sync and Nokia Phone Browser to transfer some of your phone's contents from an old supported phone to a new one.


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  • How do I access and use the general message settings on my Nokia phone?

General settings are common for text and multimedia messages.

Select Menu > Messaging > Message settings > General settings and from the following options:

  • Save sent messages > Yes-to set the phone to save the sent messages in the Sent items folder
  • Overwriting in Sent items > Allowed-to set the phone to overwrite the old sent messages with the new ones when the message memory is full. This setting is shown only if you set Save sent messages > Yes.
  • Font size-to select the font size used in messages
  • Graphical smileys > Yes-to set the phone to replace character-based smileys with graphical ones

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