Nokia Music

Nokia Music

General information

Introduction to Nokia Music

With Nokia Music you can play music, discover and buy new music, transfer tracks between your compatible PC and compatible Nokia mobile devices, and rip and burn your audio CDs.

You can connect several compatible devices with Nokia Music. In addition to the PC music collection, you can view the music collections on multiple mobile devices and audio CDs. The My Devices area shows the devices that are currently connected, which one is selected for viewing, and the status of ongoing rip, burn, and transfer operations.

You can play, rip, burn, and transfer music simply by dragging and dropping tracks from one location to another.

To learn more about Nokia Music and how to use it, see also the help available in the PC client. To view the help, click Help button in the Menu and account area.

PC and system requirements

  • Operating system: Microsoft Windows Vista or Windows XP (32-bit) with SP2 (Mac, Linux and Windows versions before XP with SP2 not supported)
  • Processor: 1.5 GHz (recommended: 2.5 GHz, or 1.5 GHz dual core)
  • Memory: 512 MB (recommended: 2 GB)
  • Free disk space: 500 MB (recommended: 40 GB)
  • Graphics: 32 MB integrated (recommended: 128 MB dedicated)
  • Screen resolution: 1024x768 pixels
  • Audio: Sound card and required drivers, connected speakers or headphones
  • Internet: Connection for buying and streaming music (recommended: broadband connection)
  • Additional recommended hardware: CD-RW drive for burning CDs

Nokia Music is not compatible with Mac or Linux operating systems.

Supported audio file formats

With Nokia Music, you can play tracks in the following audio file formats and their subtypes:

  • WMA (.wma, .asf*)
  • AAC, AAC+, eAAC+ (.aac, .m4a*, .mp4*, .3gp*)
  • MP3 (.mp3)
  • CDDA (.cda)
  • WAV (.wav)

* Container files can contain either audio or video. You can add only files containing audio to your music collection. For instructions, see Add music to your PC music collection.

Nokia Music settings

screenshot of Options window with the above tabs visible

To edit the settings of Nokia Music, select Menu » Edit » Options and from the following:

  • General to change the operating language, to set Nokia Music as the default player for your music, to determine playlist transfer rules, and to allow Nokia Music to collect anonymous usage statistics.
  • Collection to change the location of your PC music collection, to add and remove monitored folders, and to select which automatic playlists are shown in the My Playlists area.
  • Player to select how the Player is displayed in mini mode, to automatically add played tracks to the PC music collection, to receive recommendations, and to determine the length of crossfade between tracks.
  • Rip to add tracks to the PC Collection during Rip and Go, to offer to perform a rip when an audio CD is inserted, to automatically eject the CD when the rip is complete, to select how to handle tracks that already exist in the collection, and to select the audio format and quality for ripped tracks.
  • Burn to eject the CD when the burn is complete, and to select whether to allow duplicate tracks in the burn list.
  • Auto-transfer to set up a transfer partnership, and to determine which tracks and playlists you want to transfer between your PC and mobile device.

To learn more about the settings of Nokia Music, click Help button in the Menu and account area.

Digital rights management (DRM) and licences

Nokia Music only supports DRM licences in the Windows Media format (WMDRM). A licence is associated with each music track that is protected by DRM.

You cannot play DRM-protected tracks in your music collection, or burn them to a CD, or transfer them to your mobile device, without a licence. If a track is missing a licence, Nokia Music tries to acquire one from Nokia Music Store (active internet connection required).

To play, burn, or transfer any DRM-protected content, your PC must be authorised. If your PC has not been authorised previously, when you use Nokia Music to perform a DRM-related action for the first time, you are prompted to download and install a security update. You must allow this process to complete if you want to play, burn, or transfer DRM-protected tracks.

When you transfer a DRM-protected track from your PC to your mobile device, a transfer licence which allows the track to be played on the mobile device is generated on the PC and transferred with the track. This requires that you still have sufficient transfer rights for the track.

When you transfer a DRM-protected track from your mobile device to your PC, Nokia Music may need to download a new licence for the track. If necessary, this is done automatically the next time you play, transfer or burn the track. Note that an active internet connection is required in order to do this and that you may be asked to sign in to your Nokia Music account.

You can only burn a DRM-protected track to a CD if there are sufficient burn rights remaining for the track.

Downloads from Nokia Music Store

All downloads from Nokia Music Store use WMDRM protection. With a WMDRM licence, you can usually play a protected track an unlimited number of times, and burn or transfer it to a mobile device a limited number of times. The actual number of transfers depends on the rights granted by the record label. To check the number of play, burn, and transfer rights remaining for a track, right-click the track, and select Edit track details » Properties tab.

You receive at least three WMDRM licences with every download, so that you have a replacement licence if you lose the original one. You cannot back up or copy the licence manually.

Streaming music from Nokia Music Store

To stream tracks from Nokia Music Store, you must be signed in to your account and subscribed to Unlimited Streaming.

Unlimited Streaming is not available on mobile devices.

My collection

Add music to your PC music collection

When you start Nokia Music for the first time, you can choose whether you want to scan your PC for audio files and playlists and import them into your PC music collection. To learn which audio file formats you can import to Nokia Music, see Supported audio file formats. By default, Nokia Music scans your PC for music content starting from the Windows My Music folder, but you can select another folder to start from. To start scanning, select Yes. To scan your PC later, select No.

Import tracks

If you do not scan for music on the first start, you can import music later as follows:

  1. In Nokia Music, select Menu » File » Import music folder.
  2. Select the folder from which you want to start the search. You can also search removable storage devices and network drives. Subfolders are automatically included in the search.
  3. Select OK.
  4. Select Start Import.

You can also add music to the PC music collection from your PC hard drive, removable storage device, or network drive by dragging and dropping the item to the My PC icon in My Devices.

For instructions on adding music to the PC music collection from an audio CD, see Rip an audio CD.

For instructions on adding music to the PC music collection from your mobile device, see Transfer music.

Import playlists

To import a playlist:

  1. In Nokia Music, select Menu » File » Import playlist.
  2. Select the location where to save the playlist. You can also save the playlist on a removable storage device or a network drive.
  3. Select Open.

Imported playlists are displayed in the My Playlists area.

Browse music collections

screenshot where My Devices and My Collection areas are visible, with one of the device icons selected and one of the tabs, e.g. Tracks, highlighted

In the My Collection area, you can browse and organise tracks that are stored on your PC, a connected Nokia mobile device, or an audio CD. To view the music collection of a particular device, select its icon in the My Devices area.

To browse the music collection on your PC or a connected mobile device, select from the following views:

  • Artists to view all artists in alphabetical order
  • Albums to view all albums in alphabetical order
  • Tracks to view all tracks in the collection
  • Genres to view the albums by genre
  • Recently Added to view a list of tracks that have been added to the selected collection recently, starting with the most recently added track

Click view grid button to view the information with album art and to view the information as a list.

Search tracks

screenshot of only search area with possibly a search word entered

In the My Music tab, you can search for music that is stored on your PC or a connected mobile device. You can only search the device you are currently viewing. You cannot search CDs.

To search for an artist, album or track, enter the artist name, track name or album title in the search fields, and click search button

View and edit track details

Every track visible in Nokia Music has details associated with it, such as its name, the album it was released on, the genre it belongs to, its audio format, duration, and size. For tracks on audio CDs and connected mobile devices, you can view but not edit these details.

For tracks in your PC music collection, you can view these details and edit some of them, either in the My Collection view or using the detail editor.

Edit in detail editor

To view or edit the details of a track, right-click the track, and select Edit track details.

To view or edit the details of a complete album, right-click the album, and select Edit album details.

If you select multiple tracks for editing, you can select which details to edit for the tracks in the Summary tab. Select the check box next to the detail field you want to change. When you change the contents of the field, that information is changed for all the selected tracks. You can only change information that is common to all the selected tracks this way.

Edit by dragging and dropping

You can also change the details of a track or a selection of tracks by dragging it onto another track. You are asked to confirm the operation before any changes are made.

Dragging a single track onto a group of tracks or an album only updates those details on the dragged track where all relevant fields within the target tracks contain the same information.

Edit in My Collection area

You can edit track or album details in any category of the My Collection area. For example, to edit or change an artist name, select Artists in the My Collection area, and slowly double-click the artist name. When you edit or change the artist name, the name is changed in the details of all the tracks by that artist.

Play music

The Player

In the music player area, you can control the playback of tracks from your PC music collection, Nokia Music Store, audio CDs and connected mobile devices. You can also view the status of tracks you are currently downloading from Nokia Music Store. The music player area consists of three sections:

screenshot of Player
Player

The player shows the currently playing track with album art. You can control playback with the Previous, Play/Pause, and Next buttons.

Use the volume slider to control the volume.

screenshot of Queue
Queue

You can organise the tracks you want to listen to using the Queue. To add a track from your music collection to the Queue, drag and drop the track to it, or right-click the track, and select Add to queue.

To play the tracks in the Queue in a random order, click queue shuffle button

To save the tracks in the Queue as a playlist, click queue save button

To clear the Queue, click queue clear button

screenshot of Current Downloads
Current Downloads

To view the status of tracks you are currently downloading, click the Current Downloads bar.

To change the order of tracks waiting to be downloaded, drag and drop them to the desired location.

To hide the current downloads list, click Current Downloads again.

For more information on how to use the music player area, select Menu > Help in the menu and account area of Nokia Music.

Play music with Nokia Music

With Nokia Music, you can play tracks from your PC music collection, connected mobile devices, or audio CDs. To view the music contents of a particular device, select the device icon in the My Devices area.

Play tracks

To add tracks to the Queue and start playing them immediately, double-click the track, or right-click the track and select Play now.

To add a track or tracks to the Queue without starting playback, right-click the track and select Add to queue, or drag and drop the track to the Queue.

Play albums

To add a complete album to the Queue and start playing it immediately, double-click the album art, or right-click the album and select Play now.

To add an album to the Queue without starting playback, right-click the album and select Add to queue, or drag and drop the album art to the Queue.

Play playlists

To add a playlist to the Queue and start playing it immediately, click Play under the playlist title, or right-click the playlist title and select Play now.

To add a playlist to the Queue without starting playback, right-click the playlist title and select Add to queue, or drag and drop the artwork image for the playlist to the Queue.

Mini mode

screenshot of application in mini mode

To display only the Nokia Music player, click >Mini mode view button, or select Menu » View » Switch to mini mode.

To return to full view, click Mini mode view button again.

To view or hide album art in mini mode, click the album art.

If you exit Nokia Music when it is in mini mode, it also opens in mini mode the next time you start it. The Player displays the last played track or the first available track in the Queue.

Recommendations

screenshot of Player with the Recommended bar highlighted

You can discover new music by enabling recommendations in Nokia Music. A new recommended track is automatically displayed in the Player soon after the current track starts playing. For more information on the Nokia Music settings and how to enable recommendations, see Nokia Music settings.

If you have not enabled recommendations, you can request an instant recommendation by clicking Recommended in the Player.

Playlists

Create and manage playlists

There are two types of playlists in Nokia Music:

  • Playlists, which you create and edit yourself.
  • Automatic playlists, which are managed by Nokia Music: All Purchased, Most Played, Recently Added, Recently Played, and Top Rated.

You can create a new playlist in the My Playlists area or by saving the tracks you have added to the Queue as a playlist.

screenshot of My Playlists area
Create a playlist

To create a new, empty playlist, click Playlist create new button. Enter a name for the new playlist.

To add tracks or albums to the playlist you have created:

  • Right-click the track or album you want to add to the playlist, and select Add to playlist and the name of the playlist you want to add it to.
  • Click Playlist show button to open a list of all your playlists, and drag and drop a track or an album to the new playlist. If you add a track that is located outside Nokia Music to a playlist, the track is automatically added to your PC music collection.

To save the tracks in the Queue as a new playlist, click queue save button or select Menu » File » Save player queue, and enter a name for the playlist.

Manage playlists

To change the order of tracks in a playlist, drag and drop a track into a new position in the list. You can only move one track at a time.

To delete a track from the playlist, right-click the track, and select Remove track from list.

To play the playlist, click Play All, or right-click the playlist name and select Play.

To add the playlist to the Queue, right-click the playlist name and select Add to queue.

To add an image to the playlist, right-click the playlist name and select Add artwork.

To import a track from another location on your PC to the playlist, right-click the playlist name and select Add external track, or drag and drop the track to the playlist.

To delete a playlist, right-click the playlist name, and select Delete.

To export the playlist to a location outside of Nokia Music, right-click the playlist name, and select Save as...

To import a playlist to the PC music collection, select Menu » File » Import playlist...

View mobile device playlists

When your mobile device is connected to Nokia Music, you can view playlists on the device in the My collection area. For more information, see Mobile help.

Rip music

Rip an audio CD

With Nokia Music you can rip tracks from your audio CD to your PC music collection, to a connected mobile device or to both at the same time. You can also select the audio format and the bit rate to be used for ripping.

When you insert an audio CD into the CD drive of your PC, the tracks on the CD that do not exist in your PC music collection are selected to be ripped by default. You can edit the rip list by adding or removing tracks.

You can rip your CDs by using a rip list or by dragging and dropping individual tracks.

To modify the rip settings, select Menu » Edit » Options » Rip tab.

There are two ways to rip an audio CD:

screenshot where Audio CD visible in My Devices area and contents of CD showing in My collection area, with a group of tracks being dragged to the PC music collection  icon in the My Devices area
Immediate rip
  1. Insert the audio CD into the CD drive of your PC.
  2. 2. Select one or more tracks on the audio CD or in the queue, and drag and drop them to the PC music collection icon in the My Devices area. To rip the entire CD, drag and drop the audio CD icon onto the PC music collection icon.
Standard rip
  1. Insert the audio CD into the CD drive of your PC.
  2. Select the tracks you want to rip to your music collection. Nokia Music leaves tracks that already exist in your collection unselected. If you want to rip an existing track to the collection, Nokia Music asks whether you want to create a new copy of the track or to overwrite the existing one.
  3. Select Rip Options to set the audio format and quality (bit rate) of the ripped tracks.
  4. To select a destination for the rip operation, select Rip to: » My PC or the name of your mobile device.
  5. Click Rip CD.

Rip and Go

screenshot where Audio CD visible in My Devices area and contents of CD showing in My collection area, with a group of tracks being dragged to the mobile device icon in the My Devices area

You can rip music directly from your audio CD to a connected mobile device without having to first rip and then transfer the music. This is called Rip and Go. You can also copy the ripped tracks to your PC music collection.

To rip music from an audio CD to a mobile device:
  1. Connect your mobile device to your PC using a compatible USB cable. On the device, select Media player or Printing & media as the connection mode and, if prompted, OK.
  2. Insert the CD into the CD drive of your PC.
  3. Select the tracks you want to rip to your mobile device, and drag and drop them to the mobile device icon in the My Devices area.

To rip all the tracks on the CD to your mobile device, in the My Devices area, drag and drop the audio CD icon to the mobile device icon.

To stop the transfer, click Cancel in the My Devices area.

Burn music

Burn a CD

With Nokia Music, you can burn tracks to blank CDs. The selected tracks are written in Compact Disc Digital Audio (CDDA) format, which allows them to be played on a compatible music CD player.

You can only burn tracks from the PC music collection to a blank CD. You cannot burn tracks directly from the music collection of your mobile device, from Nokia Music Store, or from another audio CD. If you want to burn tracks from these locations, transfer them to the PC music collection and then burn them to a blank CD.

screenshot of burnlist

To create a burn list

  1. Drag and drop tracks, albums or playlists to the CD icon in the My Devices area, or right-click the items and select Add to burn list.
  2. To view the burn list, click the CD icon in the My Devices area.

To remove a track from the burn list, right-click the track, and select Remove from burn list.

You can move tracks within the list by dragging and dropping.

To burn a CD

  1. Insert a blank CD into the CD drive of your PC.
  2. To start the burn, click Burn CD.
  3. 3. When the burn operation is complete, click Eject to eject the CD.

You can modify the burn settings to eject the CD automatically when the burn is complete. Select Menu » Edit » Options » Burn tab

If the size of your burn list exceeds the capacity of the CD, you can continue to burn the tracks in the list by inserting another blank CD. The tracks that have already been burned are removed from the burn list.

To stop the burn, select Cancel. Depending on the phase of the burn process at cancellation, the resulting CD may be unusable.

Transfer music

Introduction to transfer

You can transfer music between your compatible PC and compatible mobile device both automatically and manually. To automatically transfer music each time you connect your mobile device with Nokia Music, you must create a transfer partnership. You can also transfer music manually with or without an auto-transfer partnership.

Auto-transfer

To automatically transfer music between your PC and mobile device, you must create a transfer partnership between them. You define the auto-transfer settings the first time you connect a mobile device to your PC and select to create an auto-transfer partnership.

To change the settings later, select Menu » Edit » Options » Auto-Transfer and the device whose auto-transfer settings you want to modify. You can also right-click the mobile device icon in the My Devices area when it is connected, and select Auto-Transfer settings.

To create the transfer partnership, you must enable the setting for transferring music automatically when you connect the mobile device to your PC. Then, select what kind of music content you want to transfer between your mobile device and your PC.

When you have set up a transfer partnership, start Nokia Music and connect your mobile device to your PC. Music is automatically transferred according to the current transfer settings.

Only the music you have purchased with your mobile device from Nokia Music Store is transferred automatically to your PC. You must transfer manually tracks that you have transferred, saved, or downloaded to your mobile device by other means.

Manual transfer

With Nokia Music, you can transfer tracks between your compatible PC and compatible mobile device. You can also transfer music from one connected mobile device to another, and from an audio CD to a connected mobile device. To transfer content from an audio CD to a mobile device, see Rip and Go.

Transfer music from your PC to your mobile device
  1. Connect your mobile device to your PC using a compatible USB cable. On the device, select Media player or Printing & media as the connection mode and, if prompted, OK.
  2. Select the items to be transferred from your PC music collection, from the My Playlists area, or from any other location on your PC, and drag and drop them to the mobile device icon in the My Devices area.

You can also transfer items by right-clicking them and selecting Transfer to mobile device. Then, select the name of the mobile device to which you want to transfer the items.

Transfer music from your mobile device to your PC
  1. Connect your mobile device to your PC using a compatible USB cable. On the device, select Media player or Printing & media as the connection mode and, if prompted, OK.
  2. Select the items to be transferred from the music collection of the mobile device or from the My Playlists area, and drag and drop them to the PC music collection icon in the My Devices area.

You can also transfer items by right-clicking them and selecting Transfer to PC Collection.

screenshot of items being dragged to the device icon in My Devices area
Transfer music from your mobile device to another mobile device

To transfer music from one mobile device to another:

  1. Connect both mobile devices to your PC using compatible USB cables. On the devices, select Media player or Printing & media as the connection mode and, if prompted, OK.
  2. In the My Devices area, select the mobile device whose music collection you want to view.
  3. Select the items to be transferred from the music collection of the mobile device or from the My Playlist area, and drag and drop them to the other mobile device icon in the My Devices area.

You can also transfer items by right-clicking them and selecting Transfer to mobile device. Then, select the name of the mobile device to which you want to transfer the items.

Nokia Music Store

Nokia Music Store

Configure internet settings

To join Nokia Music and sign in to Nokia Music Store, you must have cookies enabled in your internet settings.

To make Nokia Music Store a trusted site and to enable cookies, open Windows Control Panel, and select Internet options > Security. Add the address of the Nokia Music Store website to the list of trusted sites, and click Custom level. Set the security level to Medium or lower. If you select a level higher than Medium, cookies from the site are blocked.

You may also have to adjust the security level of your firewall and other internet security software.

Watch promotional videos (where available)

To watch a promotional video on your PC, click Watch the video next to the video on the promotions carousel. The videos are streamed from Nokia Music Store. You cannot download them to your PC.

To watch the video in full screen mode, click full screen, or double-click the video. To switch back to mini screen mode, double-click the video again. In full screen mode, the player controls disappear after 5 seconds. To see the controls, click the video or move your mouse over it.

To pause the video, click pause. To resume playing, click play. To skip to another part of the video, drag the seek slider backwards or forwards.

To mute or unmute the video, click video. To adjust the volume, drag the volume slider right or left.

To view more information about the promotion, or to buy the track, click the overlay banner. You must sign in to your account to buy tracks.

Promotional music videos are available only on your PC. You must be connected to the internet to watch videos.

Join Nokia Music and manage your account

Join Nokia Music

To create a Nokia Music account on your PC:

  1. Click the Join now link in the menu pane.
    You are also prompted to open an account when you try to download or stream a track.
  2. Choose a username and password.
    The username and password must be different from each other. The password must consist of 6-20 characters, and it cannot contain any spaces or special characters. You can change your password later.
  3. Enter your current e-mail address.
    Make sure that you enter your e-mail address correctly and keep it updated regularly. If you reset your password, renew your Unlimited Streaming subscription, or purchase music, the notifications are sent to this e-mail address.
  4. Enter your mobile phone number (optional).
  5. To finalise your registration, you must accept the Terms and Conditions

You can access Nokia Music Store on a compatible mobile device with the same username and password.

Do not share your password with other people. If you forget your password, click Forgotten password on the sign-in page. You receive a temporary password to your e-mail address. Sign in with the temporary password, and create a new one.

screenshot of Join page

A welcome e-mail is sent to you when your account is created. Keep it for your records, as it includes your sign-in information.

Note that Nokia may use personal data for certain uses relating to this service, as detailed in the Nokia Privacy Policy.

To change the personal details on your account, sign in, and click My Account > Personal Details. You can only request a new password and other reminders about your Nokia Music account if you have a valid e-mail address.

To sign out of your Nokia Music account, click Sign out.

Subscribe to newsletters

Screenshot of Personal details page with newsletter check box visible

You can sign up for newsletters during the joining process.

To subscribe to newsletters later, do the following:

  1. Sign in to your Nokia Music account.
  2. Select My Account > Personal Details.
  3. Select the "Send me the weekly Nokia Music newsletter by email" checkbox.

To unsubscribe from the monthly newsletter, click the unsubscribe link at the bottom of the newsletter, or deselect the subscription check box.

Start using the new Nokia Music account

To download and buy music to add to your collection, you can either pay for all items using instant purchase, or buy pre-paid credit. To listen to music without downloading, you can subscribe to Unlimited Streaming. Unlimited Streaming allows you to listen to music in Nokia Music Store any time for a monthly fee.

Pre-paid credit

When the payment is complete, credit is added to your account and the balance is shown in the top right-hand corner of your screen. These credits can be used for downloading.

Instant purchase

If you do not have any pre-paid credits you can purchase any tracks or albums directly with your credit or debit card using instant purchase. You can save a payment method as the default one for instant purchases.

Unlimited Streaming subscription

By subscribing to Unlimited Streaming, you can listen to music in Nokia Music Store at anytime without downloading the tracks. After you subscribe, the streaming symbol in the top right-hand corner of the screen indicates that streaming is active. To renew the subscription automatically every month, you must save your credit or debit card details to your account. If you have set up a credit or debit card as the default payment method, that card is automatically used to renew your Unlimited Streaming subscription.

Screenshot of Menu and account area with Streaming on

If you unsubscribe from Unlimited Streaming, you are no longer able to stream and the symbol indicates that streaming is inactive.

To download tracks and to listen to them on your PC without signing in to Nokia Music, or to play them on your compatible mobile device, you must buy them using pre-paid credit or instant purchase.

You cannot stream tracks on your mobile device.

The available purchase options vary according to your country and the device you are using to access Nokia Music Store. For more information on what is on offer, see Buy music.

Re-download music

If you lose your downloaded music or have purchased music on your mobile device but did not download it straight away, you can re-download the music to your PC or mobile device.

Before re-downloading, it is recommended that you delete cookies and temporary internet files from your PC. For more information, see Troubleshooting.

To re-download music:

  1. Sign in to your Nokia Music account.
  2. Select My Account > Purchased music.
  3. Click Re-Download next to the track you want to re-download.

You can also re-download music to a different PC or mobile device, but this will use one of your download licences. For more information on download licences, see Digital Rights Management (DRM) and licences.

Screenshot of Purchased music page with a list of tracks and the Download button next to the tracks

You can also use the re-download option for albums that are missing some tracks in your PC music collection. In this case, only the missing tracks are downloaded.

Change personal or payment details

Manage your account

To view and change your account details:

  1. Sign in to your Nokia Music account.
  2. Click My Account, and select from the following:
    • Buy Credit to buy more credit to your account
    • Purchased Music to view tracks and albums you have bought, and to re-download
    • Personal Details to change your personal information, for example, contact information and password
    • screenshot of the Menu and account area where 'My Account' highlighted and drop-down menu visible Payment Details to view the status of your credit and Unlimited Streaming subscription, to view your instant purchases, and to change your default payment method
    • Wishlist to view tracks and albums on your wishlist. For more information, see Use the wishlist.
View and change personal details

To change your personal details, select My Account > Personal Details. Make sure you keep your e-mail address up to date in case you lose your sign-in details.

Screenshot of Personal details page

If you forget your password, enter your user name in the sign-in field, and click Forgotten password. You receive a temporary password to your e-mail address. Sign in with the temporary password, and create a new one.

View and change payment details

To add a payment method:

  1. Sign in to your Nokia Music account.
  2. Select My Account > Payment Details.
  3. Select Add new card, enter the required information, and select Continue.
    Note that the card must be issued in the same country where your music store is located.
    To remove a payment method, select Remove card.
Set up a default payment method

To make a credit or debit card your default payment method for instant purchases:

  1. Sign in to your Nokia Music account.
  2. Select My Account > Payment Details.
  3. 3. Select the card you want to make the default payment method for your instant purchases, and click Set as default.
    To stop using the selected card as the default payment method, select Remove as default.

Note that if you remove a card which you have used to subscribe to Unlimited Streaming, your subscription will expire when the next payment is due.

Use Nokia Music Store

Music formats

The audio file format of the tracks in Nokia Music Store is Windows Media Audio (WMA) with a bit rate of 128 kb/s or 192 kb/s. The tracks are protected by Windows Media Digital Rights Management (WMDRM). Tracks encoded at 192 kb/s are bigger files than those encoded at 128 kb/s, but of better quality. For more information about WMDRM, see Microsoft DRM page.

You can choose to download or stream music from Nokia Music Store. Downloads are available in WMA file format. You cannot save streams on your PC or record them.

screenshot of track info with Rights&Information highlighted

When you download music, you receive a licence to play the track as many times as you want and burn or transfer the track a limited number of times. For the number of licences on a track in Nokia Music Store, click Rights & Information next to the track in Nokia Music Store.

Note that rights holders such as the artist, composer, record label, or publisher have the rights to the content. The content must be used in accordance with the Terms and Conditions.

Search for music

screenshot of search area

To search for a specific track, album, or artist in Nokia Music Store, enter the artist name or track or album title, or both, in the search fields, and click search button. You must enter at least two valid characters for an artist search and three for a title search. To improve the accuracy of the search results, enter both the artist and track or album title.

Alternatively, you can browse through the genre pages or the charts to discover a wide selection of recommended music.

Browse genre pages

The genre pages in Nokia Music Store provide a selection of the artists, albums, and tracks from that genre. They also include new releases and charts (with a list of top downloads in each genre).

Play 30 second clips

screenshot where a track is selected and 30 second button is visible

To listen to a 30 second sample of a track in Nokia Music Store before you buy it, click 30 second sample icon next to the track title. Alternatively, drag and drop the album art image to the Queue. If you are subscribed to Unlimited Streaming, the complete track is streamed. If you already have a licenced copy of the track in your PC music collection, it is played instead.

The 30 second clip is not downloaded to your computer. To download the track you are listening to, click Buy next to the track in the Queue. If you have already bought the track, for example on another PC, you can re-download the track or purchase it again.

You can listen to a sample of most of the music in the catalogue without signing in. The sound quality of the clips is lower than in downloads and streams. For information on 30 second clips on your mobile device, see Mobile Help.

Use the wishlist

With the wishlist, you can tag music in Nokia Music Store to listen to or buy later on your PC or mobile device. The selected tracks are saved as a list in your account.

For example, you can sign in to Nokia Music Store from your compatible mobile device while on the move, and add tracks to your wishlist. You can then access the wishlist from your home PC and download the tracks. For information on how to use the wishlist on your mobile device, see Mobile help.

screenshot where a track is selected and the wishlist button is visible

To create and save your wishlist, sign in to your Nokia Music account. To add tracks or albums to the wishlist, click wishlist icon. You are not charged until you download your music.

To view your wishlist, sign in to your Nokia Music account, and select My Account > Wishlist.

To download a track or an album on the wishlist, click download on wishlist icon.

To remove a track or an album from the wishlist, click remove from wishlist icon.

Mix Me

screenshot where Mix Me button is visible

The Mix Me function of Nokia Music Store enables you to discover music you might like without searching for tracks. By clicking the icon, you receive recommendations from Nokia Music Store which are added to your Queue. If you are subscribed to Unlimited Streaming, you can stream the tracks from your PC.

You can also use this option on an artist or genre page to create a random playlist of your favourite music in Nokia Music Store.

To add a selection of songs automatically to the Queue, click the Mix Me icon when it is available.

Play All

screenshot where Play All button is visible

The Play All function of Nokia Music Store allows you to listen to a collection of tracks on a page. If you have subscribed to Unlimited Streaming and are signed in to your Nokia Music account, the complete tracks are added to your Queue. If you do not have a valid subscription, you can listen to 30 second clips of the tracks on the page.

Recommended music

When browsing Nokia Music Store, you are shown recommendations based on the tracks or artists that you have selected. A list of more tracks from the same artist or genre is shown beneath your selection.

Recommend to a friend

screenshot where a track is selected and the Recommend to a friend button is visible

You can recommend music to your friends by sending them a link to a track or an album from Nokia Music Store.

To send a music link:

  1. Click Recommend to a friend.
  2. Enter your own and your friend's e-mail addresses. You can also add a message.
  3. To send the recommendation, click Send. Your friend receives an e-mail from you with the link and the message.

You can only send music links from a PC.

Use Unlimited Streaming

By subscribing to Unlimited Streaming in Nokia Music Store, you can listen to complete tracks in Hi-Fi quality audio (encoded in 128 or 192 kb/s).

The payment method you select during the subscription process is used to renew your subscription on a monthly basis, but you can cancel the subscription at any time. If you set up a credit or debit card as the default payment method for your purchases in Nokia Music Store, that card is automatically used to renew your Unlimited Streaming subscription.

If you remove the card that you bought the subscription with, all your subscriptions to Unlimited Streaming end when the current period ends.

screenshot where a track is selected and the Stream button is visible

To listen to a track or an album, sign in to Nokia Music, and click play button next to the item you want to listen to. Each track is added to the bottom of the Queue. Alternatively, drag and drop the album art image to the Queue. If you are not subscribed to Unlimited Streaming, a 30-second clip of the track is played. If you already have a licenced copy of the track in your PC music collection, it is played instead.

The subscription does not include downloads. To download tracks and listen to them on your PC without signing in to Nokia Music Store, you must download and pay for them separately.

To download the track you are streaming, click Buy next to the track in the Queue. If you have already bought the track, for example, on another PC, you can re-download the track or purchase it again.

To listen to streams, you must be online. A broadband connection is recommended.

Streaming is not available on a mobile device.

Download music

screenshot where a track is selected and Download and Confirm buttons are visible

To download a track or an album from Nokia Music Store, click download next to the track or album title, and then click confirm download to confirm your selection. To buy tracks, you can buy pre-paid credit, or use instant purchase.

Pre-paid credit is stored in your account and can be used both from your compatible PC and compatible mobile device. For more information, see Buy Music.

You can play downloaded tracks on your PC, burn them to CD, and transfer them to a compatible mobile device. For instructions on transferring music to your mobile device, see Transfer music.

By default, the tracks you download are saved in the Windows My Music folder on your PC and added to your PC music collection. To change the default saving location, select Menu > Edit > Options > Library tab.

All intellectual property and other rights in and to the tracks belong and are expressly reserved to third party licensors, such as the relevant record label or artist, author, composer or publisher. By purchasing any music from Nokia Music Store you will only be entitled to use the music bought in accordance with the permitted use as set out in the restrictions on use that apply to that particular piece of music as set out under "Rights" on the product pages of Nokia Music Store. Music that you purchased from other sources must be used in accordance with the terms of such purchase. You are responsible for your compliance with the applicable intellectual property and other rights in the music you use.

You can credit your account in advance to buy tracks or pay for them instantly. The credit you buy is available to you also when you access Nokia Music Store with your mobile device.

To buy credit or an Unlimited Streaming subscription:

  1. Select My Account > Buy credit.
  2. Select a pre-paid credit package or Unlimited Streaming.
  3. Select Pay Now. To cancel the transaction, select Cancel.

To download a track or album, click download next to the track or album title, and confirm the download by clicking confirm download.

Play downloaded tracks

screenshot where Current Downloads area Recently Added tab are highlighted

When you download a track from Nokia Music Store, it is listed in the Current Downloads area in Nokia Music. You can also find the downloads in your PC music collection under Recently Added.

To play the track, double-click it.

To add the track to the Queue, right-click it, and select Add to queue.

Buy music

Terms and Conditions and Privacy Policy

View the Terms and Conditions and our Privacy Policy.

Payment security and credit card details

To ensure the highest level of security, your payment details are transmitted using the latest industry-standard SSL (Secure Sockets Layer) encryption methods. This is indicated by a security padlock in the footer area.

Purchase options

All major credit and debit cards are accepted in Nokia Music Store. For a complete list, see Payment troubleshooting or sign in to your Nokia Music account and select My Account > Buy Credit. Your card must be issued in the same country where your music store is located.

Pre-paid credit

To add credit to your account, select My Account > Buy credit. Choose the amount of credit you want to buy. Select your payment method, and follow the instructions on the screen.

The expiry date of the credits is always specified during the payment process. For more information on how to apply for an extension, see Troubleshooting.

Instant purchase

If you do not have any pre-paid credits, you can purchase any track or album directly with your credit card using instant purchase. You can save a payment method as the default one for instant purchases.

Unlimited Streaming

For a certain monthly fee, you can listen to the entire Nokia Music Store catalogue online from your PC. You can cancel the subscription at any time in My Account > Payment details. The subscription does not include downloads.

Default payment method

You can set a credit card as a default payment method for your instant purchases from Nokia Music Store. This card is automatically used for your purchases without you having to enter your payment details again during a purchase. You can also use the card to buy Unlimited Streaming subscriptions and credit for your account. You receive a receipt of all transactions by e-mail.

To set up a default payment method, select My Account > Payment Details. Add a new payment method or select an existing one, and click Set as default.

To stop using the selected card as the default payment method, select Remove as default. Note that if you remove a default payment method, such as a credit card, all subscriptions to Unlimited Streaming bought with that card end when the current period ends.

Nokia Music gift vouchers and PIN codes

To redeem a gift voucher from Nokia Music Store:

  1. Sign in (existing user) or join Nokia Music (new user). For more information on how to join, see Join Nokia Music.
  2. Go to the Redeem PIN area on the home page of Nokia Music Store, and click Continue. You can also access the voucher redemption pages by clicking My Account > Buy credit.
  3. Enter the PIN code on the voucher and click Continue.
    screenshot of PIN redemption pageWhen the PIN code has been redeemed, you can download the campaign product. If you redeemed a gift voucher, the credit is added to your account.

Note that the PIN code can only be redeemed within the time period indicated on the gift voucher. After activation, the validity of the promotion is limited. The expiry date is always specified during the PIN code redemption. For more information, see the campaign-specific Terms of Use.

You can only redeem a PIN code once. If you have problems with your PIN code, see Troubleshooting.