S60 Nokia Messaging Mail

Frequently Asked Questions

About Nokia Messaging
Getting Started How Do I ... Troubleshooting

About Nokia Messaging

What is Nokia Messaging?

Nokia Messaging makes email easy and mobilizes consumer email across a range of Nokia S60 devices. Nokia Messaging enables users to quickly set up, access, and use their email on their Nokia devices through a service that is optimized for mobile email.

  • Automatic delivery of email using the IMAP idle protocol
  • Support for Yahoo! Mail, Google Mail, Windows Live Hotmail, Ovi Mail, and POP/IMAP email accounts
  • Support for Google Apps, Yahoo! Small Business, and other vanity domain email accounts
  • Support for up to 10 email accounts
  • Support for HTML email
  • Available on 20+ Nokia S60 devices and localized in 20+ languages
  • Support for subfolders in IMAP email accounts
  • Easy email setup using only an email address and password for almost all ISPs
  • Efficient data usage
  • Intuitive client interface navigation built around top mobile email functions

How much does Nokia Messaging cost?

You may incur charges in connection with the transfer and receipt of data to your mobile phone and may not be included in your flat data rate plan. Please contact your operator to know how much you will be charged.

How much does the Nokia Messaging cost when I am roaming?

Because data transfer costs may apply, you may choose to suspend email delivery when you leave your network area to prevent unexpected charges. Sync while roaming is disabled by default. Follow the below steps if you want to enable email delivery outside your network area.

To enable email delivery while roaming:

  1. Select the Edit Settings icon from the Nokia Messaging client on your Nokia phone.
  2. Select When to Sync.
  3. Set Sync While Roaming to On.
Consult your operator for more information about data transfer costs.

Getting Started

How do I set up Nokia Messaging on my Nokia phone?

To sign up for Nokia Messaging, you need:

  • An existing Internet email account
  • A data service plan with your operator
  • A supported Nokia phone
  • Nokia Messaging software installed on your Nokia phone


*Does my phone already have Nokia Messaging?

Depending on the model and/or firmware version of your Nokia device, you may have Nokia Messaging preloaded on your device. If you are in a country where Nokia Messaging is available, the E-Mail setup application on your phone will setup your email address within Nokia Messaging. As an alternative, you can sign up for Nokia Messaging at email.nokia.com.

Why do I have to give you my email password?

Nokia Messaging automatically fetches your email messages from your email account as new email arrives. To access your email, Nokia Messaging needs your user name and password.

Nokia does not use your password except in accordance with our Service Terms and Privacy Policy.

What if I am already receiving email on my phone?

Nokia Messaging can run on your Nokia phone alongside most other email solutions without any problems.

However, if you are using Nokia Intellisync Mobile Suite, you must uninstall this product before using Nokia Messaging. To uninstall Nokia Intellisync Mobile Suite:

  1. Select the Menu button on your Nokia phone.
  2. Select Installations.
  3. Highlight the Intellisync icon.
  4. Select Options> Remove.

How am I notified of incoming email in Nokia Messaging?

When a new email arrives, you are notified with the email alert tone and/or vibration, and the @ sign appears in the menu bar. Newer devices also display the subjects of the latest received messages on the home screen.

Can anyone intercept and read my email as it travels over the wireless network?

No. Your email is encrypted as it travels over the wireless network, to prevent unauthorized access.

Can I receive calls on my mobile phone when I am receiving email?

Yes. You can make and receive phone calls while Nokia Messaging is running.

How Do I ...

How do I add or remove IMAP folders to sync?

  1. Log into your account on email.nokia.com.
  2. Select the Edit settings link next to an email address for which you would like to sync additional folders. If the email account uses the IMAP protocol, you can select more folders to sync.
  3. Select the folders you would like to sync and save your changes.

How do I flag a message for follow up?

  1. In the inbox highlight the message you want to flag.
  2. Select Options and navigate to More
  3. Choose Follow up and your message will be flagged. If the flagged email is in a Yahoo! Mail or Gmail account, it will also be flagged in your webmail.

How do I view HTML email in Nokia Messaging?

You can enable HTML formatting to be automatically displayed in Nokia Messaging. If there are images in the email you want to view, click on Show Images in the header of the email. HTML formatted emails use more data, please be aware that you may incur charges from your operator in connection with the transfer and receipt of data to your mobile phone. HTML emails can be viewed only on S60 5th edition, and S60 3rd Edition FP1 and FP2.

How do I use shortcuts with Nokia Messaging?

Nokia Messaging has a lot of useful shortcuts both for QWERTY and non-QWERTY devices. For example, on a QWERTY phone you can press c in the inbox to compose a new message, s to search your email, m to move a message, and h to display help where you can read all the shortcuts.

How do I add or remove an email address on my Nokia phone?

To add an email address:

  1. From the Email launcher screen on your device, select Options.
  2. Select Add mailbox.
To remove an email address:
  1. From the Email launcher screen on your device, select the Settings icon.
  2. Scroll to the account you want to remove.
  3. Select Options-Remove mailbox.
  4. Select Yes.

How do I change the password to my Nokia Messaging account?

To change the password to your Nokia Messaging account:

  1. Log in to your account on http://email.nokia.com.
  2. Under My Nokia Messaging account, select Change next to Password.
  3. Enter your old password and your new password.
  4. Select Save password.

How do I update the password for an email address I use with Nokia Messaging?

  1. Go into the settings of the email client
  2. Select the mailbox for the email password you wish to change and select E-mail password
  3. Enter the new password and press okay.

How do I stop receiving email on my mobile phone?

To temporarily stop email delivery on your phone:

  1. Open the Email launcher screen on your device.
  2. Select Options.
  3. Select Offline.

Troubleshooting

How far back in time can I save my email using Nokia Messaging?

You can store email messages for up to one month with Nokia Messaging. Those messages are stored in the device memory of your phone, so you may wish to change the amount of stored messages in the settings on your device.

  1. Go to the Email launcher
  2. Select the Settings icon.
  3. Select What to sync.
  4. Select Inbox.
  5. Select Remove older than and change to desired value.
When you initially set up Nokia Messaging you will receive email from the last three days, then automatic delivery of new email will begin. Old email is stored to the value you set in the Settings menu.

I set up my Nokia Messaging account with my Windows Live Hotmail email address, but I am not receiving any email.

Windows Live Hotmail requires the latest Nokia Messaging phone software. You may be using an older version of the software. Point your phone browser to email.nokia.com and download the software from there. After you install the new version, the Nokia Messaging software will automatically launch. Click the Sync button to begin receiving your Windows Live Hotmail.

My mobile phone displays an error message about not being able to connect to the Internet. What do I do?

Your access point may be incorrectly defined or your mobile phone may be out of network coverage. An access point is a setting your mobile phone uses to connect to the Internet. You can change what access point Nokia Messaging uses within the Settings.

Ensure that your phone is within network coverage and that your access points are correctly defined. If necessary, you can download new access points from the Settings (in the Tools folder) on your phone.

I get a "This is an automatically generated Delivery Status Notification 500: Failure" error when sending an email. What does this mean?

In rare cases, Nokia Messaging cannot sent emails because your email provider's SMTP server settings are incorrectly configured, or because the your email provider will not allow Nokia Messaging to send email through their server. If you are receiving this error, log into your account at email.nokia.com, select Edit Settings on the account that is receiving the error, select Change Server Settings and remove the information in Outgoing mail server and Outgoing server port and uncheck SSL Required for outgoing mailserver, and select Save. This will cause your emails to be sent through the Nokia Messaging server and should resolve the problem.

I get an error message when I try to get my email on my mobile phone in another country. What does this mean?

Nokia Messaging requires Internet connectivity. Most often this error is due to the fact that your operator does not have roaming agreements with operators in that country.

I am not getting email on my mobile phone any more. What do I do?

If your account is active and you are not receiving email on your mobile phone, check for the following circumstances:

  1. You may have changed the password for your email address with your email service provider. If so, you must update the Nokia Messaging settings for this email address with your new password. Email messages will then be delivered to your phone.
  2. The server for your email address is down. For more information, contact your email service provider.


Sign up now!

Get started with Nokia Messaging by signing up for the service at email.nokia.com.

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Quick guide

Learn how to use the basic functions of Nokia Messaging.

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Compatible devices

Find out which Nokia device models are supported by Nokia Messaging.

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