1. I disconnected the source phone and then connected the target phone without waiting for Nokia Content Copier to recognize that the phone had been changed. Nokia Content Copier does not recognize the target phone now.

Before connecting the target phone, you should wait until your PC stops detecting the source phone and the text Unknown appears in the Target phone box of Nokia Content Copier. This process will take a few seconds. If you have connected the target phone too early, please disconnect the target phone and wait until the text Unknown appears in the Target phone box and then try connecting the target phone again.


2. In Nokia Content Copier, the message 'Phone memory full' appears when moving contacts from the old phone to the new phone.

To resolve this problem, move all contacts from the SIM card to the phone, and try again.


3. After using the erase option of Nokia Content Copier, the call register of my phone is empty.

Regardless of what data you have selected to erase, the whole factory setup is run. The factory setup will always empty the call register.


4. When copying a contact item from one phone to another using Nokia Content Copier, the web address is not transferred.

Nokia Content Copier does not support the transfer of web addresses.


5. When transferring data from one phone to another, the profile ringing tones are not transferred as they are in the phone.

The ringing tone IDs differ in some phone models and the tones might not be same in both phones after using Nokia Content Copier.


6. Templates are not modified when using Nokia Content Copier.

Changes in the source phone templates are not copied into the target phone. The first 20 items in the Templates folder are always left untouched.


7. I get an error message (errPnNameTooLong) when copying data from the PC to the phone using Nokia Content Copier.

This means that the SIM card in the target phone has less space for characters than the source phone SIM card. To continue the operation, please click the Retry button and Nokia Content Copier will truncate the contacts automatically.