Nokia Intellisync Mobile Suite support
When your customers purchase Nokia Intellisync Mobile Suite, you can offer world-class service and support with Nokia Essential. Uniquely designed for Nokia for Business channel partners, this business-critical support enables you to leverage the Nokia product expertise and global, around-the-clock, award-winning support infrastructure from Nokia - all while maintaining sole point-of-contact with your customers.
Nokia Essential provides support for the entire Nokia Intellisync Mobile Suite, whether your customers need implementation assistance or day-to-day problem resolution.
Benefits
- Ensure maximum end-user contact and control while leveraging Nokia’s technology, knowledge, and expertise for a complete deployment and support solution
- Increase customer satisfaction with fast resolution times and problem prevention
- Lower overall time, cost, and effort required for deploying and maintaining Nokia Intellisync Mobile Suite
- Enjoy global technical support for your Nokia Intellisync Mobile Suite offerings at a predictable annual cost
- Reduce support complexity with Nokia's single point-of-contact and multi-vendor coordination
Features
- Award-winning, certified Nokia Technical Assistance Center support
- Software subscriptions
- Nokia Support Web access
- Global infrastructure for around-the-clock support - 24 hours a day, 365 days a year
| Service features | Nokia Essential 7x24 |
| Direct Nokia TAC Support Coverage | Around-the-clock: 24 hours a day, 7 days a week |
| Plan Term | 1 Year |
| Named Support Contacts | 2 |
| TAC Target Response Time | <2 hours |
Nokia Support Web Electronic case management and incident logging | Yes |
| Product documentation, technical bulletins, and Ask Nokia Knowledgebase | Yes |
| Nokia Software Subscription Software version upgrades as available | Yes |
| Maintenance releases, as applicable | Yes |
| Corrective maintenance, as required | Yes |
| Multi-Vendor Coordination | Yes |
| Migration/Upgrade Support | Yes |
| Offering Structure |
| Nokia Intellisync Mobile Suite Support | Required One per enterprise customer |
| Software License Support | Required Quantity required corresponds directly to the number of Nokia Intellisync Mobile Suite individual software product licenses purchased on a per user, device or server basis |
| Optional features |
| Onsite Installation Services | Optional |
| Additional Named Contacts | Optional |
| Pre-scheduled Onsite Support | Optional |
| Onsite Technical Training | Optional |
To learn more about Nokia Essential support or any other worldwide service and support offering, contact your local Nokia sales representative.